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10/21/25
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Comment on [#14690] Update Android 7.1.2 -> 8.0.0 | ERR: COLLECTIONS
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> Upgrade a Nexus 5X from Android 7.1.2 -> 8.0.0. > After this upgrade the mail app show two INBOX folder, so I remove > the state in Horde. > > Device show now "Not Provisioned" and make endless sync loops: > > [30816][2017-09-17T15:14:49+02:00] I: <Ping:Folder> > [30816][2017-09-17T15:14:49+02:00] I: <Ping:ServerEntryId> > [30816][2017-09-17T15:14:49+02:00] I: A0b3a03dc > [30816][2017-09-17T15:14:49+02:00] I: </Ping:ServerEntryId> > [30816][2017-09-17T15:14:49+02:00] I: <Ping:FolderType> > [30816][2017-09-17T15:14:49+02:00] I: Calendar > [30816][2017-09-17T15:14:49+02:00] I: </Ping:FolderType> > [30816][2017-09-17T15:14:49+02:00] I: </Ping:Folder> > [30816][2017-09-17T15:14:49+02:00] ERR: COLLECTIONS: Attempting to > add a collection > to the sync cache while requiring a synckey, but no > synckey could be found. Most likely a client error in > requesting a collection during PING before it has > issued a > SYNC. > [30816][2017-09-17T15:14:49+02:00] I: </Ping:Folders> > [30816][2017-09-17T15:14:49+02:00] I: </Ping:Ping> > [30816][2017-09-17T15:14:49+02:00] INFO: COLLECTIONS: Waiting for > changes for 1680 seconds > [30816][2017-09-17T15:14:49+02:00] ERR: COLLECTIONS: No pingable collections. > [30816][2017-09-17T15:14:49+02:00] WARN: Version is >= 14.0 returning > status code 132 since we have no PINGABLE collections. > [30816][2017-09-17T15:14:49+02:00] O: <Ping:Ping> > [30816][2017-09-17T15:14:49+02:00] O: <Ping:Status> > [30816][2017-09-17T15:14:49+02:00] O: 132 > [30816][2017-09-17T15:14:49+02:00] O: </Ping:Status> > [30816][2017-09-17T15:14:49+02:00] O: </Ping:Ping> > [30816][2017-09-17T15:14:49+02:00] INFO: Maximum memory usage for > ActiveSync request: 8126464 bytes. > > Is there anything we can do from Horde? > Unfortunately I do not have access to the device at the moment.
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