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3/30/26
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Comment on [#13756] ActiveSync With Android 5.0 Deletes Contact Information
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> Scenario: > - Contact existed on an Android 4.4.4 device > - Editing contact in Android 4.4.4 or in Turba updated both devices properly > - Device was then upgraded to Android 5.0, which uses a new Exchange > framework integrated into the Gmail app (instead of a separate email > app) > > Bug: > - When updating contact information in Turba, a sync initiates with > the Android 5.0 device. > - The activesync log created by Horde shows the entire address book resyncing > - All the contacts email and location information is blanked out (For > instance all information in the Location and Communication tabs of > Turba are now blank) > - Updating the email address in Android 5.0 Contact app properly > synchronizes, and the email address is displayed in Turba > - Updating that same contact email address in Turba results in the > email address being replaced by what was last entered on the Android > 5.0 device > > All in all, I believe whatever is on the Android 5.0 device is > overwriting whatever is already stored on the server. I'm not sure > what to provide that would be helpful from logs, as my activesync > logs are chock full of these full resync's (3GB+ for each user). Let > me know what I can provide to clarify.
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