Summary | ActiveSync With Android 5.0 Deletes Contact Information |
Queue | Synchronization |
Queue Version | FRAMEWORK_5_2 |
Type | Bug |
State | No Feedback |
Priority | 2. Medium |
Owners | |
Requester | horde (at) nosolutions (dot) com |
Created | 12/14/2014 (3937 days ago) |
Due | |
Updated | 01/02/2015 (3918 days ago) |
Assigned | 12/15/2014 (3936 days ago) |
Resolved | 01/02/2015 (3918 days ago) |
Github Issue Link | |
Github Pull Request | |
Milestone | |
Patch | No |
State ⇒ Feedback
bug. My guess is that the client is sending all the client data back
up to the server for some reason, thinking they are new or changed,
but doesn't include all the fields that are on the server, so they are
blanked out. (Normally missing fields are checked against a
"SUPPORTED" array sent from the client that tells the server which
fields can be ghosted etc... )
To be sure, I would need to see the synch log. Not necessarily the
entire log, but would need to see the first SYNC request from the
client to server that triggers the resync - as well as the first few
response/request cycles since there may have been error codes sent etc..
Priority ⇒ 2. Medium
Patch ⇒ No
Milestone ⇒
Queue ⇒ Synchronization
Summary ⇒ ActiveSync With Android 5.0 Deletes Contact Information
Type ⇒ Bug
State ⇒ Unconfirmed
- Contact existed on an Android 4.4.4 device
- Editing contact in Android 4.4.4 or in Turba updated both devices properly
- Device was then upgraded to Android 5.0, which uses a new Exchange
framework integrated into the Gmail app (instead of a separate email
app)
Bug:
- When updating contact information in Turba, a sync initiates with
the Android 5.0 device.
- The activesync log created by Horde shows the entire address book resyncing
- All the contacts email and location information is blanked out (For
instance all information in the Location and Communication tabs of
Turba are now blank)
- Updating the email address in Android 5.0 Contact app properly
synchronizes, and the email address is displayed in Turba
- Updating that same contact email address in Turba results in the
email address being replaced by what was last entered on the Android
5.0 device
All in all, I believe whatever is on the Android 5.0 device is
overwriting whatever is already stored on the server. I'm not sure
what to provide that would be helpful from logs, as my activesync logs
are chock full of these full resync's (3GB+ for each user). Let me
know what I can provide to clarify.