[#7065] Ticket State list on new ticket form in empty
Summary Ticket State list on new ticket form in empty
Queue Whups
Queue Version 1.0-RC1
Type Bug
State Not A Bug
Priority 1. Low
Requester kkruger (at) tecs-company (dot) com
Created 2008-07-15 (3904 days ago)
Due 07/22/2008 (3897 days ago)
Updated 2008-07-16 (3903 days ago)
Assigned 2008-07-15 (3904 days ago)
Resolved 2008-07-16 (3903 days ago)
Patch No

2008-07-16 04:01:16 Chuck Hagenbuch State ⇒ Not A Bug
2008-07-16 03:46:36 kkruger (at) tecs-company (dot) com Comment #3 Reply to this comment
Thanks Michael,

That seems to be it, and thank you for the prompt reply.

I think I am starting to understand how these are specifically associated.

All those extra entries, which can be many, can give a person a lot of 

Given that we can no longer manage our (growing) work load on paper 
any more, I think I'll go with it, and we also have a customer 
interested in doing the same.

We really appreciate the help.

Best Regards,....

2008-07-15 08:43:56 Jan Schneider State ⇒ Feedback
2008-07-15 04:56:51 Michael Rubinsky Comment #2 Reply to this comment
You need to make sure that:

1) You have states/priorites etc... configured in config/conf.php. 
This is done via Administration->Setup->Whups->Default_*

2) You have properly setup the default states/priorities for each 
ticket type, in each queue.  This one is done via:

  the "Admin" link within Whups -> Edit Queue -> Edit Types tab -> 
then select the ticket type to edit in the drop down menu etc....
2008-07-15 04:32:22 kkruger (at) tecs-company (dot) com Comment #1
Type ⇒ Bug
State ⇒ Unconfirmed
Priority ⇒ 1. Low
Summary ⇒ Ticket State list on new ticket form in empty
Due ⇒ 2008-07-22
Queue ⇒ Whups
Milestone ⇒
Patch ⇒ No
Reply to this comment

I have downloaded the latest Whups so that we can evaluate it for 
possible use for us as well as possible use at a customer site.

It seems That no matter what I do in administration setup for Wpuds, I 
cannot seem to get 'default states' and 'default priorities' list 
boxes to populate and cannot find further ideas in lists or google 
that takes me further.

Maybe I am missing something, but I played around with the 
whups_states and whups_priorities tables in pgsql, and actually got a 
dropdown list in priorities only, but could never get anything into 
the 'default states' dropdown.

My install is Centos 5.2, but using latest horde groupware (from 
horde.org) and then added Whups.   I am using standard rpms for this 
os, except for horde (which are latest)

The driver settings seem to connect to postgresql (custom localhost 
etc) but to no avail.

I wonder if this is broken,...


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