Summary | Unable to Set Queue on ticket |
Queue | Whups |
Type | Bug |
State | Resolved |
Priority | 2. Medium |
Owners | |
Requester | paulh1221 (at) yahoo (dot) com |
Created | 09/21/2005 (7251 days ago) |
Due | |
Updated | 09/21/2005 (7251 days ago) |
Assigned | 09/21/2005 (7251 days ago) |
Resolved | 09/21/2005 (7251 days ago) |
Github Issue Link | |
Github Pull Request | |
Milestone | |
Patch | No |
State ⇒ Resolved
Queue" tabs was displayed to users that didn't have the permission to
set queues. This has been fixed.
apparently a permissions issue. Is admin access required in order to
Set Queue?
Queue" tabs was displayed to users that didn't have the permission to
set queues. This has been fixed.
I assume the restriction isn't by design. I'd like for
non-administrators to have the ability to reassign a ticket to a
different queue, as needed.
State ⇒ Feedback
myself all permissions at the Tickets, Queues, and individual queues,
but it has not helped.
State ⇒ Unconfirmed
Priority ⇒ 2. Medium
Type ⇒ Bug
Summary ⇒ Unable to Set Queue on ticket
Queue ⇒ Whups
I can create a ticket and put it in a queue. When I attempt to
re-assign the ticket to a new queue using 'Set Queue', however, I
cannot get the process to complete.
When I click the 'Set Queue' tab, Step 1 comes up (New Queue,
Comment). I can select a new queue and add a comment. This seems to
work fine. I submit it.
Set Queue Step 2 appears. I can select queue version and type. When
I click 'submit', however, nothing happens -- it just re-displays step
2.
Fearing that I might be caught up on a permissions problem, I gave
myself all permissions at the Tickets, Queues, and individual queues,
but it has not helped.
It's been a few weeks since I've done a CVS update prior to this, and
everything was working before. I am assuming this is some sort of
bug, but it could be some other problem entirely. Any help or
guidance you can provide would be appreciated.