Tickets :: [#14553] HTML Code in mail preview iOS10

6.0.0-alpha12

6/12/25

Summary	HTML Code in mail preview iOS10
Queue	Synchronization
Queue Version	Git master
Type	Bug
State	Not A Bug
Priority	1. Low
Owners	mrubinsk (at) horde (dot) org
Requester	cb (at) die-basis (dot) org
Created	01/01/2017 (3084 days ago)
Due
Updated	01/08/2017 (3077 days ago)
Assigned	01/04/2017 (3081 days ago)
Resolved	01/07/2017 (3078 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

01/08/2017 10:13:47 PM	cb (at) die-basis (dot) org	Comment #9	Reply to this comment
The problem is solved. A database table for active sync was not up to date, sync log says that a column was missing. It seems to me, that the plesk guys update only the parts from horde framework they have integrated in plesk. I've found a german description how to update horde framework in a plesk installation (https://www.infrastrukturhelden.de/microsoft-infrastruktur/office-365/von-office365-zu-horde-mit-activesync-teil-1.html#more-2441). After that I could update the database and the errors are gone. Thank you very much for your help and support!

01/07/2017 03:15:10 PM	Michael Rubinsky	Comment #8 State ⇒ Not A Bug New Attachment: IMG_0020.PNG	Reply to this comment
Also, are all of your PEAR packages up to date? We are using the horde installation which is shipped with plesk. We've used Version 12.5 from Plesk, and i have now updated to Plesk Onyx. Horde Framework is 5.2.11 now, but the problem has not solved. It's very likely you don't have our most recent versions. Best to ask the Plesk folks if they can be upgraded since this is not a Horde PEAR install. Your sample email renders fine for me using current stable versions (see attachment). I have attached sample mails, but I doesn't get the synclog to work. It is configured (per Device), but no file will be created. Do you have an idea, what the problem could be? Make sure the path is to a directory and not a file, and make sure the web server user has write access. After the Update, I have now a new problem: every time I get a new mail the account will be reloaded, maybe you have a hint on that.

01/07/2017 09:18:30 AM	cb (at) die-basis (dot) org	Comment #7 New Attachment: Archiv.zip	Reply to this comment
Also, are all of your PEAR packages up to date? We are using the horde installation which is shipped with plesk. We've used Version 12.5 from Plesk, and i have now updated to Plesk Onyx. Horde Framework is 5.2.11 now, but the problem has not solved. I have attached sample mails, but I doesn't get the synclog to work. It is configured (per Device), but no file will be created. Do you have an idea, what the problem could be? After the Update, I have now a new problem: every time I get a new mail the account will be reloaded, maybe you have a hint on that.

01/04/2017 05:14:24 PM	Michael Rubinsky	Comment #6	Reply to this comment
A similar problem was described for Z-Push: https://github.com/fmbiete/Z-Push-contrib/commit/a8436edfa9b8396b39faf19577ab9b35d4c3722a FWIW, this Z-Push commit is irrelevant to our code. We already fetch the plain body type or, if not available, convert it from the HTML body earlier in the code path.

01/04/2017 05:10:51 PM	Michael Rubinsky	Comment #5	Reply to this comment
Also, are all of your PEAR packages up to date?

01/04/2017 05:09:51 PM	Michael Rubinsky	Comment #4 State ⇒ Feedback	Reply to this comment
I cannot reproduce this. Can you provide both an email that this occurs with and a sync log?

01/02/2017 04:10:50 PM	Michael Rubinsky	Comment #3 State ⇒ Assigned Assigned to Michael Rubinsky	Reply to this comment
Probably happens when the client requests ONLY an HTML body in the BODYPREFS but expects PLAIN text for the preview property.

01/02/2017 04:09:42 PM	Michael Rubinsky	Version ⇒ Git master Queue ⇒ Synchronization

01/01/2017 12:28:33 PM	cb (at) die-basis (dot) org	Comment #2	Reply to this comment
A similar problem was described for Z-Push: https://github.com/fmbiete/Z-Push-contrib/commit/a8436edfa9b8396b39faf19577ab9b35d4c3722a

01/01/2017 12:24:02 PM	cb (at) die-basis (dot) org	Comment #1 Priority ⇒ 1. Low State ⇒ Unconfirmed Patch ⇒ No Milestone ⇒ Queue ⇒ IMP Summary ⇒ HTML Code in mail preview iOS10 Type ⇒ Bug	Reply to this comment
The account is configured as Exchange account in iOS 10 in the mail app. The body from HTML-Mails synced with activesync will be previewed with non-interpreted HTML-Code, so the content is not readable. See Screenshot. When the mails are open, all content is displayed fine. The problem exists only with activesync / Exchange accounttype, accouts with IMAP or POP3 type display the mail preview correct.