Tickets :: [#14454] (Active Sync) No Errors in Log, but connections fail permanently

6.0.0-git

2019-06-18

Summary	(Active Sync) No Errors in Log, but connections fail permanently
Queue	Synchronization
Queue Version	Git master
Type	Bug
State	Not Reproducible
Priority	1. Low
Owners
Requester	nstrix.paal (at) gmail (dot) com
Created	2016-08-25 (1027 days ago)
Due
Updated	2016-09-12 (1009 days ago)
Assigned	2016-08-25 (1027 days ago)
Resolved	2016-09-12 (1009 days ago)
Milestone
Patch	No

2016-09-12 02:02:20	Michael Rubinsky	State ⇒ Not Reproducible

2016-09-01 19:41:22	Michael Rubinsky	Comment #5	Reply to this comment
My original comment still stands. The log shows the client asking for a foldersync after it downloads some email and attachment data. The foldersync responds normally, then the client asks to reset the hierarchy - which is probably what is causing you the issues. It's a client issue, probably triggered by some data being sent in a broken email.

2016-08-30 07:38:48	nstrix (dot) paal (at) gmail (dot) com	Comment #4	Reply to this comment
Sorry, had to upload the Logfile here: http://www.file-upload.net/download-11895048/ANDROIDC1917531523.txt.html Thanks! [Show Quoted Text - 29 lines][Hide Quoted Text] Hi, as Mr. Wolf said, we've installed a clean Horde with PEAR (without this damn plesk). Syncing for one postbox works perfect! But two other won't "hold" the connection. First sync on these two postboxes work, but if you do anything it seems to disconnect. We now use the Horde Groupware 5.2.15 with the latest Active Sync .. Logs included. Thanks for your help!! Typically this is caused by some data in the email that the client doesn't like, like some non-utf-8 data. The log looks fine after a brief overview. I would suggest moving the email, one message at a time to see if you can find the troublesome message. Start with the messages that are listed last in the log (there are a group of 4 of them that appear in the last sync response). If you find the email, and are able to share it with me I can try to figure out what the actual trigger was. Otherwise, not much I can do, since this is the client deciding to re-negotiate it's sync state with the server.

2016-08-30 07:36:25	nstrix (dot) paal (at) gmail (dot) com	Comment #3	Reply to this comment
Hi, as Mr. Wolf said, we've installed a clean Horde with PEAR (without this damn plesk). Syncing for one postbox works perfect! But two other won't "hold" the connection. First sync on these two postboxes work, but if you do anything it seems to disconnect. We now use the Horde Groupware 5.2.15 with the latest Active Sync .. Logs included. Thanks for your help!! [Show Quoted Text - 13 lines][Hide Quoted Text] Typically this is caused by some data in the email that the client doesn't like, like some non-utf-8 data. The log looks fine after a brief overview. I would suggest moving the email, one message at a time to see if you can find the troublesome message. Start with the messages that are listed last in the log (there are a group of 4 of them that appear in the last sync response). If you find the email, and are able to share it with me I can try to figure out what the actual trigger was. Otherwise, not much I can do, since this is the client deciding to re-negotiate it's sync state with the server.

2016-08-25 15:42:44	Michael Rubinsky	Version ⇒ Git master Queue ⇒ Synchronization

2016-08-25 15:42:27	Michael Rubinsky	Comment #2 State ⇒ Feedback Priority ⇒ 1. Low	Reply to this comment
Typically this is caused by some data in the email that the client doesn't like, like some non-utf-8 data. The log looks fine after a brief overview. I would suggest moving the email, one message at a time to see if you can find the troublesome message. Start with the messages that are listed last in the log (there are a group of 4 of them that appear in the last sync response). If you find the email, and are able to share it with me I can try to figure out what the actual trigger was. Otherwise, not much I can do, since this is the client deciding to re-negotiate it's sync state with the server.

2016-08-25 08:05:53	nstrix (dot) paal (at) gmail (dot) com	Comment #1 Type ⇒ Bug State ⇒ Unconfirmed Priority ⇒ 3. High Summary ⇒ (Active Sync) No Errors in Log, but connections fail permanently Queue ⇒ Horde Base Milestone ⇒ Patch ⇒ No New Attachment: ANDROIDC1917531523_2.txt	Reply to this comment
Hi, we've configured our active sync and got it to work. No we have the problem that the Android Devices connect to the server but then close the connection and try to reconnect permanently. Logs are included. Thanks for help!!