Tickets :: [#14450] No outgoing Mail on Android and iPhone Devices via ActiveSync

6.0.0-alpha12

6/12/25

Summary	No outgoing Mail on Android and iPhone Devices via ActiveSync
Queue	Synchronization
Queue Version	Git master
Type	Bug
State	Not A Bug
Priority	1. Low
Owners
Requester	nstrix.paal (at) gmail (dot) com
Created	08/23/2016 (3215 days ago)
Due
Updated	08/25/2016 (3213 days ago)
Assigned	08/23/2016 (3215 days ago)
Resolved	08/23/2016 (3215 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

08/25/2016 10:19:40 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #9	Reply to this comment
Horde_ActiveSync v2.28.6 is really old, in my eyes it make no sense to debug this. Please upgrade to Horde_ActiveSync 2.35.0

08/24/2016 10:13:58 AM	nstrix (dot) paal (at) gmail (dot) com	Comment #8	Reply to this comment
Hi again, finally got that smtp thing to work.. But now, we have some troubles with the connection to our mailboxes. It seems the mails sent from the android phone will be 'uploaded' to the server and in this moment the active sync connection fails again. But 2 mailboxes worked perfectly this morning. No errors. I uploaded the logfile for you -> http://www.file-upload.net/download-11877322/ANDROIDC1917531523.txt.html Thanks again for help! [Show Quoted Text - 21 lines][Hide Quoted Text] Can't upload rar files ... i uploaded the logs to pastebin: http://pastebin.com/AVLnzdPK <Synchronize> <Status> 142 </Status> </Synchronize> This means the device attempting to connect is not provisioned with the server. Try recreating the account on the device - if that does not work, check administrative ActiveSync settings and make sure you have not disallowed this device. For further support, please use the mailing list, as this is not a bug.

08/23/2016 07:30:44 PM	Michael Rubinsky	Comment #7 State ⇒ Not A Bug	Reply to this comment
Can't upload rar files ... i uploaded the logs to pastebin: http://pastebin.com/AVLnzdPK <Synchronize> <Status> 142 </Status> </Synchronize> This means the device attempting to connect is not provisioned with the server. Try recreating the account on the device - if that does not work, check administrative ActiveSync settings and make sure you have not disallowed this device. For further support, please use the mailing list, as this is not a bug.

08/23/2016 04:33:46 PM	nstrix (dot) paal (at) gmail (dot) com	Comment #6	Reply to this comment
Can't upload rar files ... i uploaded the logs to pastebin: http://pastebin.com/AVLnzdPK [Show Quoted Text - 108 lines][Hide Quoted Text] The following Logs were created after we've edited the read/write permissions: See attachments. Okay, we have a Horde 5.2.6 currently running with Plesk 12.5 in the background. The devices communicate via a Postfix with Courier IMAP / POP3. We have ActiveSync installed according to instructions -> http://wiki.horde.org/ActiveSync We also use the latest Android and IOS version. Our configuration: domain.tld -> Here is the e-mail addresses are created. Additional instructions for http and https: RedirectMatch 301 / Microsoft-Server-ActiveSync https (i?): //eas.domain.tld/Microsoft-Server-ActiveSync RedirectMatch 301 (? I) /autodiscover/autodiscover.xml https: //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml eas.domain.tld -> This domain is used to retrieve the e-mails. Additional instructions for http and https: http: redirect 301 / https://eas.hassel-gruppe.de/ https: RewriteEngine On RewriteRule. * - [E = HTTP_MS_ASPROTOCOLVERSION:% {HTTP: Ms Asprotocolversion}] RewriteRule. * - [E = HTTP_X_MS_POLICYKEY:% {HTTP: X-Ms-Policykey}] . RewriteRule * - [E = HTTP_AUTHORIZATION:% {HTTP: Authorization}] RewriteRule ^ / Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php [L, QSA] Alias ??/ Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php Alias ??/autodiscover/autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/Autodiscover/Autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/AutoDiscover/AutoDiscover.xml /usr/share/psa-horde/rpc.php <Directory / usr / share / psa-horde> AllowOverride FileInfo Limit </ Directory> autodiscover.domain.tld Additional instructions for http and https: http: redirect 301 / https: //autodiscover.domain.tld/ https: RedirectMatch 302 /autodiscover/autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml AutoDiscover we have today brought to run after a long search with this configuration. The configuration file of horde is annexed. We would like to use 993 ports for IMAPS, 993 for POP3S and 587 for SMTPS. Interestingly, the sending and receiving from Outlook and Webmail works fine. Only the delivery of mobile devices does not work. What are we doing wrong?? Thank you!! To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details.

08/23/2016 04:24:35 PM	nstrix (dot) paal (at) gmail (dot) com	Comment #5	Reply to this comment
[Show Quoted Text - 107 lines][Hide Quoted Text] The following Logs were created after we've edited the read/write permissions: See attachments. Okay, we have a Horde 5.2.6 currently running with Plesk 12.5 in the background. The devices communicate via a Postfix with Courier IMAP / POP3. We have ActiveSync installed according to instructions -> http://wiki.horde.org/ActiveSync We also use the latest Android and IOS version. Our configuration: domain.tld -> Here is the e-mail addresses are created. Additional instructions for http and https: RedirectMatch 301 / Microsoft-Server-ActiveSync https (i?): //eas.domain.tld/Microsoft-Server-ActiveSync RedirectMatch 301 (? I) /autodiscover/autodiscover.xml https: //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml eas.domain.tld -> This domain is used to retrieve the e-mails. Additional instructions for http and https: http: redirect 301 / https://eas.hassel-gruppe.de/ https: RewriteEngine On RewriteRule. * - [E = HTTP_MS_ASPROTOCOLVERSION:% {HTTP: Ms Asprotocolversion}] RewriteRule. * - [E = HTTP_X_MS_POLICYKEY:% {HTTP: X-Ms-Policykey}] . RewriteRule * - [E = HTTP_AUTHORIZATION:% {HTTP: Authorization}] RewriteRule ^ / Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php [L, QSA] Alias ??/ Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php Alias ??/autodiscover/autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/Autodiscover/Autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/AutoDiscover/AutoDiscover.xml /usr/share/psa-horde/rpc.php <Directory / usr / share / psa-horde> AllowOverride FileInfo Limit </ Directory> autodiscover.domain.tld Additional instructions for http and https: http: redirect 301 / https: //autodiscover.domain.tld/ https: RedirectMatch 302 /autodiscover/autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml AutoDiscover we have today brought to run after a long search with this configuration. The configuration file of horde is annexed. We would like to use 993 ports for IMAPS, 993 for POP3S and 587 for SMTPS. Interestingly, the sending and receiving from Outlook and Webmail works fine. Only the delivery of mobile devices does not work. What are we doing wrong?? Thank you!! To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details.

08/23/2016 04:23:27 PM	nstrix (dot) paal (at) gmail (dot) com	Comment #4	Reply to this comment
The following Logs were created after we've edited the read/write permissions: See attachments. [Show Quoted Text - 98 lines][Hide Quoted Text] Okay, we have a Horde 5.2.6 currently running with Plesk 12.5 in the background. The devices communicate via a Postfix with Courier IMAP / POP3. We have ActiveSync installed according to instructions -> http://wiki.horde.org/ActiveSync We also use the latest Android and IOS version. Our configuration: domain.tld -> Here is the e-mail addresses are created. Additional instructions for http and https: RedirectMatch 301 / Microsoft-Server-ActiveSync https (i?): //eas.domain.tld/Microsoft-Server-ActiveSync RedirectMatch 301 (? I) /autodiscover/autodiscover.xml https: //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml eas.domain.tld -> This domain is used to retrieve the e-mails. Additional instructions for http and https: http: redirect 301 / https://eas.hassel-gruppe.de/ https: RewriteEngine On RewriteRule. * - [E = HTTP_MS_ASPROTOCOLVERSION:% {HTTP: Ms Asprotocolversion}] RewriteRule. * - [E = HTTP_X_MS_POLICYKEY:% {HTTP: X-Ms-Policykey}] . RewriteRule * - [E = HTTP_AUTHORIZATION:% {HTTP: Authorization}] RewriteRule ^ / Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php [L, QSA] Alias ??/ Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php Alias ??/autodiscover/autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/Autodiscover/Autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/AutoDiscover/AutoDiscover.xml /usr/share/psa-horde/rpc.php <Directory / usr / share / psa-horde> AllowOverride FileInfo Limit </ Directory> autodiscover.domain.tld Additional instructions for http and https: http: redirect 301 / https: //autodiscover.domain.tld/ https: RedirectMatch 302 /autodiscover/autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml AutoDiscover we have today brought to run after a long search with this configuration. The configuration file of horde is annexed. We would like to use 993 ports for IMAPS, 993 for POP3S and 587 for SMTPS. Interestingly, the sending and receiving from Outlook and Webmail works fine. Only the delivery of mobile devices does not work. What are we doing wrong?? Thank you!! To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details.

08/23/2016 04:18:52 PM	nstrix (dot) paal (at) gmail (dot) com	Comment #3 New Attachment: conf.php	Reply to this comment
Okay, we have a Horde 5.2.6 currently running with Plesk 12.5 in the background. The devices communicate via a Postfix with Courier IMAP / POP3. We have ActiveSync installed according to instructions -> http://wiki.horde.org/ActiveSync We also use the latest Android and IOS version. Our configuration: domain.tld -> Here is the e-mail addresses are created. Additional instructions for http and https: RedirectMatch 301 / Microsoft-Server-ActiveSync https (i?): //eas.domain.tld/Microsoft-Server-ActiveSync RedirectMatch 301 (? I) /autodiscover/autodiscover.xml https: //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 301 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml eas.domain.tld -> This domain is used to retrieve the e-mails. Additional instructions for http and https: http: redirect 301 / https://eas.hassel-gruppe.de/ https: RewriteEngine On RewriteRule. * - [E = HTTP_MS_ASPROTOCOLVERSION:% {HTTP: Ms Asprotocolversion}] RewriteRule. * - [E = HTTP_X_MS_POLICYKEY:% {HTTP: X-Ms-Policykey}] . RewriteRule * - [E = HTTP_AUTHORIZATION:% {HTTP: Authorization}] RewriteRule ^ / Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php [L, QSA] Alias ??/ Microsoft-Server-ActiveSync /usr/share/psa-horde/rpc.php Alias ??/autodiscover/autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/Autodiscover/Autodiscover.xml /usr/share/psa-horde/rpc.php Alias ??/AutoDiscover/AutoDiscover.xml /usr/share/psa-horde/rpc.php <Directory / usr / share / psa-horde> AllowOverride FileInfo Limit </ Directory> autodiscover.domain.tld Additional instructions for http and https: http: redirect 301 / https: //autodiscover.domain.tld/ https: RedirectMatch 302 /autodiscover/autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /Autodiscover/Autodiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml RedirectMatch 302 /AutoDiscover/AutoDiscover.xml https (i?): //eas.domain.tld/autodiscover/autodiscover.xml AutoDiscover we have today brought to run after a long search with this configuration. The configuration file of horde is annexed. We would like to use 993 ports for IMAPS, 993 for POP3S and 587 for SMTPS. Interestingly, the sending and receiving from Outlook and Webmail works fine. Only the delivery of mobile devices does not work. What are we doing wrong?? Thank you!! To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details.

08/23/2016 03:11:51 PM	Michael Rubinsky	Queue ⇒ Synchronization Version ⇒ Git master

08/23/2016 03:11:06 PM	Michael Rubinsky	State ⇒ Feedback Priority ⇒ 1. Low

08/23/2016 03:10:57 PM	Michael Rubinsky	Comment #2	Reply to this comment
To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details.

08/23/2016 03:03:08 PM	nstrix (dot) paal (at) gmail (dot) com	Comment #1 Patch ⇒ No State ⇒ Unconfirmed Milestone ⇒ Queue ⇒ Horde Base Summary ⇒ No outgoing Mail on Android and iPhone Devices via ActiveSync Type ⇒ Bug Priority ⇒ 3. High	Reply to this comment
Hi, We currently have a problem with sending emails from Android and IOS devices. The devices can receive mail and contacts, etc. but mails sent only be moved to the Outbox and displayed with an error. The logs from the mail server and the access_log vhosts (if we have the right viewed) show no errors .. Ask for help!! Best regards.