Tickets :: [#14432] Contacts not syncing fully Android 6.0 EAS 14

6.0.0-beta1

7/9/25

Summary	Contacts not syncing fully Android 6.0 EAS 14
Queue	Synchronization
Queue Version	FRAMEWORK_5_2
Type	Bug
State	Not A Bug
Priority	1. Low
Owners
Requester	barjunk (at) attglobal (dot) net
Created	07/31/2016 (3265 days ago)
Due
Updated	08/06/2016 (3259 days ago)
Assigned	07/31/2016 (3265 days ago)
Resolved	08/01/2016 (3264 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

08/06/2016 05:36:08 AM	barjunk (at) attglobal (dot) net	Comment #9 New Attachment: add_contact_capture	Reply to this comment
I've included the requested capture. Can edit existing records, but not create new ones on the phone. This capture surrounds the creation of a contact on the MOTO G 3rd gen phone.

08/06/2016 03:00:52 AM	barjunk (at) attglobla (dot) net	Comment #8	Reply to this comment
To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details. After turning off https so that I could capture packets back and forth, things seem to be working as I would expect. Not sure why having https turned on would impact it in this way. I'll try https again and see if it changes back to the previous behavior.

08/01/2016 04:46:27 PM	Michael Rubinsky	Comment #7 State ⇒ Not A Bug	Reply to this comment
Is there any possibility that I have something wrong with Horde's permission setup? Anything is possible. What, if any, permissions need to be configured for syncing from phone to Horde? Nothing, unless you explicitly added provisioning. Either way, this is a support request, not bug related. Please use the mailing list for support. http://www.horde.org/mail/ contains a list of all available mailing lists.

08/01/2016 05:28:06 AM	barjunk (at) attglobal (dot) net	Comment #6	Reply to this comment
Is there any possibility that I have something wrong with Horde's permission setup? What, if any, permissions need to be configured for syncing from phone to Horde?

08/01/2016 12:43:25 AM	barjunk (at) attglobal (dot) net	Comment #5	Reply to this comment
I'm actually talking more about providing a horde sync log, not device. OK. Started to create a new user to test this on, however, now having trouble logging in with new user. Old user still works just fine. Getting a 'user is not authorized' only when trying to log in as new user....haven't created a new user in a while, so not sure what might be at issue here.

08/01/2016 12:20:42 AM	Michael Rubinsky	Comment #4	Reply to this comment
I'm actually talking more about providing a horde sync log, not device.

07/31/2016 11:59:20 PM	barjunk (at) attglobal (dot) net	Comment #3	Reply to this comment
To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details. I've tried turning on debugging at the device. Using the phone dialer method doesn't seem to do anything. When creating a new account with the d@d.d process, it tells me that that user doesn't exist, which is a valid error. So I don't think those processes are working as expected. In the mean time, I working to remove the SSL encryption so I can get a capture. Those particular methods don't seem to work on Android 6 or I am doing something wrong.

07/31/2016 10:47:30 PM	Michael Rubinsky	Comment #2 State ⇒ Feedback	Reply to this comment
To further debug this issue, we need details of the Horde -> Device connection. It may also be beneficial to obtain a network capture. To enable debugging, see instructions contained in the ActiveSync section of Horde's configuration. Also, see http://wiki.horde.org/ActiveSync for more details.

07/31/2016 10:39:09 PM	barjunk (at) attglobal (dot) net	Comment #1 Milestone ⇒ State ⇒ Unconfirmed Patch ⇒ No Queue ⇒ Synchronization Summary ⇒ Contacts not syncing fully Android 6.0 EAS 14 Type ⇒ Bug Priority ⇒ 1. Low	Reply to this comment
When making changes on my phone to an existing contact, they are not updated in turba. Additionally, adding contacts on the phone do not get created in the turba as well. Contacts created in the Horde application sync fine.