Tickets :: [#14306] HTC One mini2 / cannot send mail / synckey could not be found

6.0.0-beta1

7/7/25

Summary	HTC One mini2 / cannot send mail / synckey could not be found
Queue	Synchronization
Queue Version	FRAMEWORK_5_2
Type	Bug
State	Not A Bug
Priority	1. Low
Owners	mrubinsk (at) horde (dot) org
Requester	samuel.wolf (at) wolf-maschinenbau (dot) de
Created	03/30/2016 (3386 days ago)
Due
Updated	04/05/2016 (3380 days ago)
Assigned	04/02/2016 (3383 days ago)
Resolved	04/03/2016 (3382 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

04/05/2016 04:27:31 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #6	Reply to this comment
re-create the ActiveSync account on the HTC fix the issue (for the moment?).

04/04/2016 10:25:55 AM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #5	Reply to this comment
We replace the two HTC with Nexus 5X, this HTC devices cost me (and you) only Nerves. Indeed. Hopefully your new devices will make things better :) Yes, its a LG Nexus 5X with up-to-date Android ;)

04/03/2016 03:05:06 PM	Michael Rubinsky	Comment #4 State ⇒ Not A Bug	Reply to this comment
Do you ever see a SENDMAIL request in the log? No. Sadly, nothing we can do if the device isn't even sending the request. The device receive and show new mails, but can not send one. Wipe has also no affect over 24h now. We replace the two HTC with Nexus 5X, this HTC devices cost me (and you) only Nerves. Indeed. Hopefully your new devices will make things better :)

04/03/2016 09:03:58 AM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #3	Reply to this comment
Do you ever see a SENDMAIL request in the log? No. The device receive and show new mails, but can not send one. Wipe has also no affect over 24h now. We replace the two HTC with Nexus 5X, this HTC devices cost me (and you) only Nerves.

04/02/2016 02:59:15 PM	Michael Rubinsky	Comment #2 State ⇒ Feedback Assigned to Michael Rubinsky	Reply to this comment
This error happens when a client issues a PING request for a folder/collection (which monitors for changes) before it has successfully paired that collection with the server (with a SYNC request). A number of clients do this, and the error typically resolves after the SYNC request for that collection completes. Your log shows that this is happening for the Contacts collections, so I'm not sure why this is preventing you from sending email. Exactly what happens when you try to send it? Do you ever see a SENDMAIL request in the log?

03/30/2016 08:49:43 AM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #1 Priority ⇒ 1. Low Type ⇒ Bug Summary ⇒ HTC One mini2 / cannot send mail / synckey could not be found Queue ⇒ Synchronization Milestone ⇒ Patch ⇒ No State ⇒ Unconfirmed	Reply to this comment
I cannot send mails from my Android 4.4.2 HTC One mini2, Horde debug log show some synckey errors. 2016-03-30T10:38:03+02:00 ERR: [8343] Attempting to add a collection to the sync cache while requiring a synckey, but no synckey could be found. Most likely a client error in requesting a collection during PING before it has issued a SYNC.