Tickets :: [#14302] ActiveSync email send broken

6.0.0-beta1

7/4/25

Summary	ActiveSync email send broken
Queue	Horde Framework Packages
Type	Bug
State	Not Reproducible
Priority	1. Low
Owners	mrubinsk (at) horde (dot) org
Requester	jordan (at) ffm-one (dot) com
Created	03/24/2016 (3389 days ago)
Due
Updated	04/02/2016 (3380 days ago)
Assigned	03/24/2016 (3389 days ago)
Resolved	04/02/2016 (3380 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

04/02/2016 06:23:16 PM	Michael Rubinsky	Comment #6 State ⇒ Not Reproducible	Reply to this comment
I meant the server-side horde sync log for the blackberry device, but either way, I'm glad it's working for you now.

04/02/2016 05:54:31 PM	jordan (at) ffm-one (dot) com	Comment #5	Reply to this comment
Nothing, really. It's the client's responsibility to initiate the SENDMAIL command. If you don't see that command being issued, then it's not Horde that's causing the problem. I would try to recreate the account on the client and see if that resolves the issue. You could also look at the sync log of the blackberry device to see what that says. ok, so its nearly impossible to get the log files in the device directly. I removed the account from the device and added it again and now it works again. Its of course not the ultimate solution but its works again, so we can close the ticket. Thanks for the support. Regards Volker

04/02/2016 02:21:51 PM	Michael Rubinsky	State ⇒ No Feedback

03/24/2016 09:18:11 PM	Michael Rubinsky	Comment #4	Reply to this comment
[Show Quoted Text - 32 lines][Hide Quoted Text] The changes between these versions was VERY minor, and did not involve code that deals with sending email. Without any log information, unfortunately we can't provide much help. If you don't see anything in server error log, horde log, or the activesync log for the device in question, you'll probably have to look at a network trace to see exactly what is being sent over the wire. Hi, I tried a network trace, but the only thing I can see is that the SendMail command does not get triggered. Here is an Android trace: HTTP 492 POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=jordan&DeviceId=android1415342348926&DeviceType=Android HTTP/1.1 (WBXML 1.3, Public ID: "Unknown or missing Public Identifier" HTTP 83 HTTP/1.1 200 OK (WBXML 1.3, Public ID: "Unknown or missing Public Identifier") HTTP 716 POST /Microsoft-Server-ActiveSync?Cmd=SendMail&User=jordan&DeviceId=android1415342348926&DeviceType=Android HTTP/1.1 (WBXML 1.3, Public ID: "Unknown or missing Public Identifier") And here the Blackberry: HTTP 767 POST /Microsoft-Server-ActiveSync?Cmd=Ping&DeviceType=BlackBerry&User=ffm-one.com%5Cjordan&DeviceId=BB2C023CE5 HTTP/1.1 (WBXML 1.3, Public ID: "Unknown or missing Public Identifier") HTTP 745 HTTP/1.1 200 OK Where can I trace further information ? Nothing, really. It's the client's responsibility to initiate the SENDMAIL command. If you don't see that command being issued, then it's not Horde that's causing the problem. I would try to recreate the account on the client and see if that resolves the issue. You could also look at the sync log of the blackberry device to see what that says.

03/24/2016 06:18:43 PM	jordan (at) ffm-one (dot) com	Comment #3	Reply to this comment
The changes between these versions was VERY minor, and did not involve code that deals with sending email. Without any log information, unfortunately we can't provide much help. If you don't see anything in server error log, horde log, or the activesync log for the device in question, you'll probably have to look at a network trace to see exactly what is being sent over the wire. Hi, I tried a network trace, but the only thing I can see is that the SendMail command does not get triggered. Here is an Android trace: HTTP 492 POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=jordan&DeviceId=android1415342348926&DeviceType=Android HTTP/1.1 (WBXML 1.3, Public ID: "Unknown or missing Public Identifier" HTTP 83 HTTP/1.1 200 OK (WBXML 1.3, Public ID: "Unknown or missing Public Identifier") HTTP 716 POST /Microsoft-Server-ActiveSync?Cmd=SendMail&User=jordan&DeviceId=android1415342348926&DeviceType=Android HTTP/1.1 (WBXML 1.3, Public ID: "Unknown or missing Public Identifier") And here the Blackberry: HTTP 767 POST /Microsoft-Server-ActiveSync?Cmd=Ping&DeviceType=BlackBerry&User=ffm-one.com%5Cjordan&DeviceId=BB2C023CE5 HTTP/1.1 (WBXML 1.3, Public ID: "Unknown or missing Public Identifier") HTTP 745 HTTP/1.1 200 OK Where can I trace further information ? Regards Volker

03/24/2016 03:06:13 PM	Michael Rubinsky	Comment #2 Priority ⇒ 1. Low State ⇒ Feedback Assigned to Michael Rubinsky	Reply to this comment
The changes between these versions was VERY minor, and did not involve code that deals with sending email. Without any log information, unfortunately we can't provide much help. If you don't see anything in server error log, horde log, or the activesync log for the device in question, you'll probably have to look at a network trace to see exactly what is being sent over the wire.

03/24/2016 11:50:07 AM	jordan (at) ffm-one (dot) com	Comment #1 Priority ⇒ 3. High Type ⇒ Bug Summary ⇒ ActiveSync email send broken Queue ⇒ Horde Framework Packages Milestone ⇒ Patch ⇒ No State ⇒ Unconfirmed	Reply to this comment
Hi ActiveSync team, I updated Horde_ActiveSync 2.31.6 to Horde_ActiveSync 2.31.7/8 this week and now suddenly I cannot send emails from my Blackberry 10 device anymore. In non of the log files I see an error. The message on the Blackberry remains in the sending phase. Regards Volker