Tickets :: [#13994] Events not able to be dismissed in OL2013 ActiveSync client

6.0.0-git

2019-05-19

Summary	Events not able to be dismissed in OL2013 ActiveSync client
Queue	Synchronization
Queue Version	FRAMEWORK_5_2
Type	Bug
State	Not A Bug
Priority	1. Low
Owners
Requester	tim.odriscoll (at) lambrookschool (dot) co (dot) uk
Created	2015-05-20 (1460 days ago)
Due
Updated	2015-10-28 (1299 days ago)
Assigned	2015-05-24 (1456 days ago)
Resolved	2015-10-28 (1299 days ago)
Milestone
Patch	No

2015-10-28 13:00:02	hn (at) axxedia-it (dot) de	Comment #9	Reply to this comment
Done. It would be great if you could add this to the wiki: http://wiki.horde.org/ActiveSync/BrokenClientBehavior

2015-10-28 12:12:43	Michael Rubinsky	State ⇒ Not A Bug

2015-10-28 12:12:23	Michael Rubinsky	Comment #8	Reply to this comment
It would be great if you could add this to the wiki: http://wiki.horde.org/ActiveSync/BrokenClientBehavior

2015-10-28 10:50:24	hn (at) axxedia-it (dot) de	Comment #7	Reply to this comment
Seems to work: outlook.exe /cleanreminders Best regards, Hendrik [Show Quoted Text - 16 lines][Hide Quoted Text] I'd like to jump in here, because I'm having the same problem with all our shared calendars and the reminders in Outlook 2013. What I witnessed is, that reminders for personal calendars (owned by the user) seem to work fine. When I dismiss them, they are definitely off and won't show again. For shared calendars this does not seem to work, when I click on dismiss they do reappear again shortly, but not after five seconds, it's more like half a minute. Nevertheless this is annoying for the users. I found something on the internet that cleans out the internal Outlook list of pending reminders: outlook.exe /cleanreminders I'm waiting for results now. I will post again if it does not help.

2015-10-28 10:36:28	hn (at) axxedia-it (dot) de	Comment #6	Reply to this comment
I'd like to jump in here, because I'm having the same problem with all our shared calendars and the reminders in Outlook 2013. What I witnessed is, that reminders for personal calendars (owned by the user) seem to work fine. When I dismiss them, they are definitely off and won't show again. For shared calendars this does not seem to work, when I click on dismiss they do reappear again shortly, but not after five seconds, it's more like half a minute. Nevertheless this is annoying for the users. I found something on the internet that cleans out the internal Outlook list of pending reminders: outlook.exe /cleanreminders I'm waiting for results now. I will post again if it does not help.

2015-06-24 19:31:51	Michael Rubinsky	Comment #5	Reply to this comment
Interesting that reminder dismissals aren't synced in ActiveSync.. Must be Outlook being annoying again.. From what I understand, this is intentional on MS's part. They view reminders as being per-client and not once-and-done.

2015-06-24 19:24:53	tim (dot) odriscoll (at) lambrookschool (dot) co (dot) uk	Comment #4	Reply to this comment
Might as well close this.. I've since turned all reminders off within Outlook and my users haven't complained about it since. Interesting that reminder dismissals aren't synced in ActiveSync.. Must be Outlook being annoying again.. Thanks, Tim

2015-06-24 17:39:47	Michael Rubinsky	State ⇒ No Feedback

2015-05-24 19:47:12	tim (dot) odriscoll (at) lambrookschool (dot) co (dot) uk	Comment #3	Reply to this comment
Apologies for not getting a debug log yet, Mike. I've only got one shared calendar exhibiting this behaviour for everyone that views it. Other shared calendars seem fine. My primary user of the calendar is 'too busy' (can't be that bad then!) to tell me when she's got an undismissable event so that I can trim the log file and get the relevant data. At present she's just moving the reminder box off the screen so it doesn't bother her. Is it possible to leave this ticket as 'awaiting feedback' for a few more days? Tim

2015-05-24 19:33:32	Michael Rubinsky	Comment #2 State ⇒ Feedback	Reply to this comment
Cannot reproduce this. In Outlook, the event alarm remains dismissed when I dismiss it. Only if I choose to snooze the alarm, does it return in (the default of) 5 minutes. The latest update contained no changes to alarm code, not to mention that alarm dismissals are not synchronized in ActiveSync.

2015-05-20 10:54:00	tim (dot) odriscoll (at) lambrookschool (dot) co (dot) uk	Comment #1 Type ⇒ Bug State ⇒ Unconfirmed Priority ⇒ 1. Low Summary ⇒ Events not able to be dismissed in OL2013 ActiveSync client Queue ⇒ Synchronization Milestone ⇒ Patch ⇒ No	Reply to this comment
Whilst using a shared calendar within Outlook 2013, the user presses the 'dismiss' button on a calendar reminder and the reminder box disappears, however the reminder box re-appears after 5s. This is happening for every event with a reminder (default 15mins) and only stops after the event start-time has passed. This has only happened since updating to activesync-2.28.1/core-2.20.1 Tim