Tickets :: [#13863] Alot of Unconfirmed synckeys, but handling a short request. Request full SYNC in ActiveSync log.

6.0.0-beta1

8/9/25

Summary	Alot of Unconfirmed synckeys, but handling a short request. Request full SYNC in ActiveSync log.
Queue	Synchronization
Queue Version	FRAMEWORK_5_2
Type	Bug
State	Resolved
Priority	1. Low
Owners
Requester	horde (at) vdorst (dot) com
Created	02/16/2015 (3827 days ago)
Due
Updated	02/19/2015 (3824 days ago)
Assigned
Resolved	02/18/2015 (3825 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

02/19/2015 08:36:41 AM	horde (at) vdorst (dot) com	Comment #5	Reply to this comment
I confirm that it is resolved.

02/18/2015 07:55:38 PM	Michael Rubinsky	Comment #4	Reply to this comment
I should clarify that this fixes the errors related to the empty sync request, not whatever issue you were having with calendars.

02/18/2015 07:47:39 PM	Michael Rubinsky	Comment #3 State ⇒ Resolved	Reply to this comment
Horde_ActiveSync 2.25.0

02/16/2015 04:50:20 PM	horde (at) vdorst (dot) com	Comment #2	Reply to this comment
Using Phone BlackBerry Z10 10.3.1.1154

02/16/2015 04:22:55 PM	horde (at) vdorst (dot) com	Comment #1 Priority ⇒ 1. Low Patch ⇒ No Milestone ⇒ Queue ⇒ Synchronization Summary ⇒ Alot of Unconfirmed synckeys, but handling a short request. Request full SYNC in ActiveSync log. Type ⇒ Bug State ⇒ Unconfirmed	Reply to this comment
I have some problems with calender syncing. So I enabled device debugging. Now I do see alot of warning. "Unconfirmed synckeys, but handling a short request. Request full SYNC." 2015-02-16T17:13:51+01:00 INFO: [14562] Handling SYNC command. 2015-02-16T17:13:51+01:00 INFO: [14562] Checking policykey for device: <remove ID> user: rene 2015-02-16T17:13:51+01:00 INFO: [14562] Policykey: 0 verified. 2015-02-16T17:13:51+01:00 INFO: [14562] Empty Sync request, taking info from SyncCache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded INBOX from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Calendar:hgxdzuz-XPom8yhOeURJnA1 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Contacts:oQ6kX5jvIhkJaOy_EHG-JA3 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Sent from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Drafts from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Notes:GKp8fbDcaGgcIUR3SldVQg9 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Tasks:iuJBogrdIt-1yOo6lXm_CQ4 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Calendar:v4hgzVaf8IWNyO1pKFiY_A1 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Calendar:HFaTSUCiz9Hju2o_pz1a9g4 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Contacts:U79uuXHYlp-1vw29OpHRpQ6 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Notes:KefvNWe2fgHclgbUwShZUQ1 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Tasks:J28NOOOTJ5KTUeFSRT77Sg7 from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded shared/samen from the cache. 2015-02-16T17:13:51+01:00 INFO: [14562] Loaded Linux Server from the cache. 2015-02-16T17:13:51+01:00 WARN: [14562] Unconfirmed synckeys, but handling a short request. Request full SYNC. 2015-02-16T17:13:51+01:00 DEBUG: [14562] O <Synchronize> 2015-02-16T17:13:51+01:00 DEBUG: [14562] O <Status> 2015-02-16T17:13:51+01:00 DEBUG: [14562] O 13 2015-02-16T17:13:51+01:00 DEBUG: [14562] O </Status> 2015-02-16T17:13:51+01:00 DEBUG: [14562] O </Synchronize> 2015-02-16T17:13:51+01:00 INFO: [14562] Maximum memory usage for ActiveSync request: 9877088 bytes. I am not sure if they are related. For example if I add a new appointment on kronolith. Then hit sync on my Blackberry Z10. I don't get the new appointment. I do have too full resync to get the new appointment. PEAR Version: 1.9.5 PHP Version: 5.5.12-2ubuntu4.1 Zend Engine Version: 2.5.0 Running on: Linux Thirsty 3.16.0-30-generic ~~#40~~-Ubuntu SMP Mon Jan 12 22:06:37 UTC 2015 x86_64 Installed packages, channel pear.php.net: ========================================= Package Version State Archive_Tar 1.3.13 stable Auth_SASL 1.0.6 stable Cache 1.5.6 stable Console_Getopt 1.3.1 stable Console_Table 1.2.1 stable DB 1.8.2 stable Date 1.4.7 stable File_Find 1.3.3 stable File_Fstab 2.0.3 stable HTTP_Request 1.4.4 stable Net_DNS2 1.4.0 stable Net_FTP 1.3.7 stable Net_IMAP 1.1.3 stable Net_SMTP 1.6.2 stable Net_Sieve 1.3.4 stable Net_Socket 1.0.14 stable Net_URL 1.0.15 stable PEAR 1.9.5 stable Services_Weather 1.4.7 stable Structures_Graph 1.0.4 stable Text_CAPTCHA 1.0.2 stable Text_Figlet 1.0.2 stable Text_Password 1.1.1 stable XML_Parser 1.3.4 stable XML_SVG 1.1.0 stable XML_Util 1.2.3 stable Installed packages, channel pear.horde.org: =========================================== Package Version State Horde_ActiveSync 2.24.1 stable Horde_Alarm 2.2.4 stable Horde_Argv 2.0.10 stable Horde_Auth 2.1.6 stable Horde_Autoloader 2.1.0 stable Horde_Browser 2.0.8 stable Horde_Cache 2.5.0 stable Horde_Cli 2.0.6 stable Horde_Compress 2.1.0 stable Horde_Compress_Fast 1.1.0 stable Horde_Constraint 2.0.2 stable Horde_Controller 2.0.2 stable Horde_Core 2.19.0 stable Horde_Crypt 2.5.3 stable Horde_Crypt_Blowfish 1.0.3 stable Horde_CssMinify 1.0.2 stable Horde_Css_Parser 1.0.6 stable Horde_Data 2.1.1 stable Horde_Date 2.0.13 stable Horde_Date_Parser 2.0.3 stable Horde_Dav 1.1.2 stable Horde_Db 2.2.2 stable Horde_Editor 2.0.4 stable Horde_ElasticSearch 1.0.3 stable Horde_Exception 2.0.5 stable Horde_Feed 2.0.3 stable Horde_Form 2.0.9 stable Horde_Group 2.0.4 stable Horde_HashTable 1.2.2 stable Horde_History 2.3.3 stable Horde_Http 2.1.3 stable Horde_Icalendar 2.0.10 stable Horde_Idna 1.0.1 stable Horde_Image 2.2.0 stable Horde_Imap_Client 2.26.1 stable Horde_Imsp 2.0.6 stable Horde_Injector 2.0.4 stable Horde_Itip 2.0.7 stable Horde_JavascriptMinify 1.1.2 stable Horde_JavascriptMinify_Jsmin 1.0.1 stable Horde_Kolab_Format 2.0.6 stable Horde_Kolab_Server 2.0.3 stable Horde_Kolab_Session 2.0.2 stable Horde_Kolab_Storage 2.1.2 stable Horde_Ldap 2.3.1 stable Horde_ListHeaders 1.2.1 stable Horde_Lock 2.1.1 stable Horde_Log 2.1.1 stable Horde_LoginTasks 2.0.4 stable Horde_Mail 2.5.1 stable Horde_Mail_Autoconfig 1.0.2 stable Horde_Mapi 1.0.4 stable Horde_Memcache 2.0.7 stable Horde_Mime 2.7.0 stable Horde_Mime_Viewer 2.0.8 stable Horde_Nls 2.0.5 stable Horde_Notification 2.0.2 stable Horde_Oauth 2.0.2 stable Horde_OpenXchange 1.0.0 stable Horde_Pack 1.0.5 stable Horde_Pdf 2.0.4 stable Horde_Perms 2.1.3 stable Horde_Prefs 2.7.2 stable Horde_Queue 1.1.2 stable Horde_Rdo 2.0.3 stable Horde_Role 1.0.1 stable Horde_Routes 2.0.3 stable Horde_Rpc 2.1.3 stable Horde_Scribe 2.0.2 stable Horde_Secret 2.0.4 stable Horde_Serialize 2.0.3 stable Horde_Service_Facebook 2.0.7 stable Horde_Service_Gravatar 1.0.0 stable Horde_Service_Twitter 2.1.2 stable Horde_Service_Weather 2.1.5 stable Horde_SessionHandler 2.2.4 stable Horde_Share 2.0.6 stable Horde_Smtp 1.8.0 stable Horde_Socket_Client 1.1.2 stable Horde_SpellChecker 2.1.2 stable Horde_Stream 1.6.2 stable Horde_Stream_Filter 2.0.3 stable Horde_Stream_Wrapper 2.1.2 stable Horde_Support 2.1.2 stable Horde_SyncMl 2.0.5 stable Horde_Template 2.0.2 stable Horde_Test 2.5.0 stable Horde_Text_Diff 2.1.1 stable Horde_Text_Filter 2.2.2 stable Horde_Text_Filter_Jsmin 1.0.1 stable Horde_Text_Flowed 2.0.2 stable Horde_Thrift 2.0.2 stable Horde_Timezone 1.0.9 stable Horde_Token 2.0.6 stable Horde_Translation 2.2.0 stable Horde_Tree 2.0.3 stable Horde_Url 2.2.4 stable Horde_Util 2.5.3 stable Horde_Vfs 2.2.2 stable Horde_View 2.0.4 stable Horde_Xml_Element 2.0.2 stable Horde_Xml_Wbxml 2.0.2 stable content 2.0.4 stable gollem 3.0.3 stable horde 5.2.4 stable horde_lz4 1.0.7 stable imp 6.2.7 stable ingo 3.2.4 stable kronolith 4.2.5 stable mnemo 4.2.5 stable nag 4.2.4 stable timeobjects 2.1.0 stable trean 1.1.1 stable turba 4.2.5 stable webmail 5.2.5 stable