Tickets :: Comment on [#9448] Erroneous subfolder creation causes lost folder view in Webmail & Opportunities

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Comment	> Problem; > The folders view on left side has disappeared. > > Events leading up to the problem; > 1) Erroneous creation of sub-folder > I created a folder, and used "." in the name (because it was a folder > about a website). > When I clicked to create the folder, instead of making the single > folder called (say) "blahblah.de.blah" (without quotes), it made a > folder called "blahblah" (wq) which had a sub-folder called "de" > (wq), which had a sub-folder "blah" (wq). > 2) This was not what I wanted (though I had been wondering how to > create sub-folders [itself a task that either doesn't work > intuitively or it doesn't work]). > So I ticked/checked the box for the main "blahblah" (wq) folder, > which I assumed would include the subfolders (and may expect a > warning message "about to delete a sub-folder[s]"). > Then I deleted the main "blahblah" folder, but instead of it getting > deleted, the webmail made a second Duplicate folder (also with the > sub-folders). > I then refreshed the view in the browser, to make sure that I was > viewing the truth of the matter. > Yes there were two folders exactly the same , with exactly the same > sub-folders. > So I then checked both the folders AND their sub-folders, and deleted them. > Then my complete view of the folders on the left side of web-mail > view Disappeared. > > I am unable to tell whether ; > a) I have lost "view" of the folders > b) I have lost the folders > c) I have lost view of the contents of the folders > d) I have lost the contents of the folders > > Thank you for any help you can give in resolving this matter. > > Asside; > When starting to make this bug submission, > the user gets presented with a long list of options. > The list has the names of the Horde packages, with an explanation of > what they are in brackets after. > The "names" of the packages mean nothing to the user, they only know > "what" they were doing. > > So please consider re-formulating the question along the line of - > "What were you doing when you had problem(s)?" > choose from list of actions (with package name in brackets). > > And in any case, because the list is actually "Two" lists, it would > be more clearly displayed, > if the second list was positioned to be located in a consisted > "column" distance from the left. > > > ALSO Opportunities > I remember when you guys started up back before 2001, > good to see you continuing well. > Opportunities ; > a) Have you considered making interfaces/plugins that work with other > Groupware programs, and CMS systems (e.g. Joomla)? > b) Have you got easy import/export or synchronisation features to be > compatible with common email programs and office suites? > > c) Bug Reports > To "capture" events more easily (and these could be at the early > "symptom" stage, rather than the eventual "disaster" stage), please > consider having a link included in the menu at the top of the page > view, to "report a bug", and also "report a bug from/related to this > page". > And for those who have suffered a problem that makes horde no longer > functional, it would be handy to have a link that could be provided > in their web space management system (which is not Horde - but is > used to manage their horde system as a web space integrated system). > That way, the Horde team is far more likely to hear about the kind of > problems that they would otherwise not be able to hear about, because > the user has had their communications system (horde) damaged to the > point of un-workable. > > It would also be handy if those bug report links could be > pre-configured to include the email address of the sender, in case > they are filling in the bug report form in a situation where their > email system won't work. > > It would also be helpful to capture the information of the domain of > their Horde hoster (either manually or from the email address), so > that any issues related to the problem and the hoster's system can be > liaised about. > > LASTLY > sorry about the bunch of ideas included in this bug report, > but I really didn't want to have to go through the same process over > and again. > So I hope you can find some way to handle these. > > Yours > Alasdair
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