Tickets :: Comment on [#7783] Interface misleads users into losing messages

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Comment	> Hi, I reported earlier today about how the 'Reply' option misleads > users into addressing their list messages to the wrong address, which > results in the mail list missing messages without anyone noticing. > > My report, numbered 7782, was answered in a quickly way which I do > appreciate. I've been told the usability bug I reported of is > actually a deliberate choice related to some ancient discussion about > "Reply-To" munging which I just think is way off its time. But then, > IMP is Open Source, and released under a license that allows me to > use it for free, and I should be just happy about people making it. > So all right, I can accept IMP has got to have different options, one > for replying to the sender and another to replying to the mail list. > > Still, messages are getting lost, and that is a fault I cannot > oversee. The 'Blame the people for not learning to do things our > way' approach I think is out of any serious usability conception. > > Usability is about to make things work the way people expects them > to. We are in 2008, and today when people clicks on a 'Reply' option > expects to send the reply to the same place it came from, and that > includes mail lists. > > So, all right, keep the separated options for replying to the sender > and to the mail list. But then, I you do so, if you're smart enough > to detect the messages that need a 'Reply to list' option, then don't > allow the option for replying to the sender to be named 'Reply'. > This is only misleading - you're fooling people into getting their > messages lost. Rename that option into 'Reply to sender', and that > will be just fine. > > > > Thank you for your attention.
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