Tickets :: Comment on [#7782] Usability bug dealing with mail lists

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Comment	> I've identified an usability bug on IMP that causes messages sent to > mail lists to get lost. > > > > First of all, although I'm a computer engineer, I'm not the > administrator of the server running IMP - I've come across this bug > just as an user, and that means I don't know what IMP version I'm > reporting of, because IMP just doesn't show it. So, I just can't > fill properly the IMP version that is required at step 2 of bug > ticket creation. My suggestion about it is either to get IMP showing > its version number or to add an 'Unknown' item at the list of IMP > versions to be reported of. > > > > Now for the bug: 'Reply' works oddly and causes messages to get lost. > > > > When it comes to mail lists, 'Reply' usually takes the address for > the reply message from the 'In-Reply-To' header. But... not so when > it comes to local mail lists! > > > > You see, my email address is hosted at the domain ati.es. When I > deal with outside mail lists (such as the ones from Yahoo!Groups), > 'Reply' works all right. But when I deal with a local mail list such > as sobre@ati.es, 'Reply' ignores the 'In-Reply-To' header and takes > the address for the reply message from the 'From' header. This > causes the message to be addressed not to the mail list but only to > the last message sender, so the mail list misses it. And as the way > things happen, a lot of misses are unnoticed before the problem is > discovered. > > > > Additionally, a new and unexpected 'Reply to list' option appears > (just between 'Reply' and 'Reply to all'), which because of being > unexpected passes unnoticed for some time. This 'Reply to list' > option makes the reply to the list all right. It seems that the > intention here is that the user watches out before making replies. > I'm going to reply this mail list message, but wait! Is it an > outside list and should I click 'Reply', or an inside list and should > I click 'Reply to list'? > > > > You see, the problem is not that you can't reply to local mail lists. > The problem is that you don't make the reply right, and the mail > list loses the message, because the 'Reply' option works differently > from expected. > > > > My suggestion is to drop this 'Reply to list' option, and get the > 'Reply' option back doing what it used to do. > > > > Should there exist some powerful reason for 'Reply to list' to exist, > which I just can't figure out, then at least don't keep an 'Reply' > option which works not the way the user expects - rename it as 'Reply > to sender'. This way confusion would be avoided and messages > wouldn't be lost.
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