Tickets :: Comment on [#7615] Include links to ticket attachments in ticket email

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Comment	>> Instead, how about we just provide links to all attachments in the > >> notification emails. > > > > This is good anyway and I supposed it was already in place, indeed. > > > > But I'll try to expose a different point of view to reiterate the > original request: > > > > assume we've a private queue (accessible just to internal staff) > where customers can interact ONLY via email (using mail-filter.php). > The ticket's owner will be our customer (who sent the "opening" > email) and he will receive every update but JUST for that ticket, > because he has NO ACCOUNT and NO PERMS on the whole queue. > > > > It's a not so uncommon use of a ticket system. > > > > This is why I asked for the ability to send uploaded file attached to > the email sent to the ticket's owner. > > > > How can the http(s) link could be useful to him and to us, in order > to let him receive an attachment? > > Have we to drop a separate email attaching a file, instead of choose > to send it directly through whups? > > > > Do You find it reasonable if seen under this context? > >
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