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4/10/26
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Comment on [#4812] make empty folder icon in INBOX a little bit harder to get to
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> I still think current implementation is not safe enough. Just couple > of hours ago, I had another call from the client which deleted all > his emails by accident in the Inbox. This is 5th such call this year > and ~20th or so since this feature was implemented. > > When searching for this ticket I have found that my clients are not > the only one with this problem. See ticket 7437 for example. > > I have found that users very often confuse Clear Folder icon with > Empty Trash icon. They are very similar. Also the confirmation screen > is not very "scary" to rise user attention. > > In my opinion I think that Clear Folder icon is too dangerous for > Inbox at all. But if it cannot be removed at least two points above > need to be addressed. Maybe confirmation screen could require user > input? Something like writing "I AGREE".
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