Tickets :: Comment on [#14874] ActiveSync Protocol Error when syncing E-Mails

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Comment	> The client fails to sync E-Mails with the server after several weeks > of operation for a specific user. Forcing the sync on the client side > does not help. Resetting the device status on the sever side does not > help. It might be caused by a new mail in the inbox but we have not > been able to find out which. Accessing the inbox with imp is no > problem. Devices of other users sync successfully at the same time. > > [25543][2018-11-13T09:23:11+01:00] INFO: Policykey: 1214345194 verified. > [25543][2018-11-13T09:23:11+01:00] >>>: Creating new > Horde_ActiveSync_SyncCache. > [25543][2018-11-13T09:23:11+01:00] I: <Synchronize> > [25543][2018-11-13T09:23:11+01:00] I: <Folders> > [25543][2018-11-13T09:23:11+01:00] I: <Folder> > [25543][2018-11-13T09:23:11+01:00] I: <SyncKey> > [25543][2018-11-13T09:23:11+01:00] I: > {5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382 > [25543][2018-11-13T09:23:11+01:00] I: </SyncKey> > [25543][2018-11-13T09:23:11+01:00] I: <FolderId> > [25543][2018-11-13T09:23:11+01:00] I: F6ef86f85 > [25543][2018-11-13T09:23:11+01:00] I: </FolderId> > [25543][2018-11-13T09:23:11+01:00] I: <DeletesAsMoves> > [25543][2018-11-13T09:23:11+01:00] I: 1 > [25543][2018-11-13T09:23:11+01:00] I: </DeletesAsMoves> > [25543][2018-11-13T09:23:11+01:00] I: <GetChanges /> > [25543][2018-11-13T09:23:11+01:00] I: <WindowSize> > [25543][2018-11-13T09:23:11+01:00] I: 10 > [25543][2018-11-13T09:23:11+01:00] I: </WindowSize> > [25543][2018-11-13T09:23:11+01:00] I: <Options> > [25543][2018-11-13T09:23:11+01:00] I: <FilterType> > [25543][2018-11-13T09:23:11+01:00] I: 3 > [25543][2018-11-13T09:23:11+01:00] I: </FilterType> > [25543][2018-11-13T09:23:11+01:00] I: <MIMESupport> > [25543][2018-11-13T09:23:11+01:00] I: 2 > [25543][2018-11-13T09:23:11+01:00] I: </MIMESupport> > [25543][2018-11-13T09:23:11+01:00] I: <AirSyncBase:BodyPreference> > [25543][2018-11-13T09:23:11+01:00] I: <AirSyncBase:Type> > [25543][2018-11-13T09:23:11+01:00] I: 4 > [25543][2018-11-13T09:23:11+01:00] I: </AirSyncBase:Type> > [25543][2018-11-13T09:23:11+01:00] I: <AirSyncBase:TruncationSize> > [25543][2018-11-13T09:23:11+01:00] I: 4096 > [25543][2018-11-13T09:23:11+01:00] I: </AirSyncBase:TruncationSize> > [25543][2018-11-13T09:23:11+01:00] I: </AirSyncBase:BodyPreference> > [25543][2018-11-13T09:23:11+01:00] I: </Options> > [25543][2018-11-13T09:23:11+01:00] I: <Commands /> > [25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Obtaining > collection class of Email for collection id F6ef86f85 > [25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Obtaining > collection type of 2 for collection id F6ef86f85 > [25543][2018-11-13T09:23:11+01:00] INFO: COLLECTIONS: Initializing > state for collection: INBOX, synckey: > {5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382 > [25543][2018-11-13T09:23:11+01:00] >>>: STATE: Loading state for > synckey {5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382 > [25543][2018-11-13T09:23:11+01:00] >>>: STATE: Found 81 changes > remaining from previous SYNC. > [25543][2018-11-13T09:23:11+01:00] I: </Folder> > [25543][2018-11-13T09:23:11+01:00] INFO: Processed 0 incoming changes > [25543][2018-11-13T09:23:11+01:00] I: </Folders> > [25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Collection added > to collection handler: collection: INBOX, synckey: > {5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382. > [25543][2018-11-13T09:23:11+01:00] I: </Synchronize> > [25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Loading default > OPTIONS for F6ef86f85 collection. > [25543][2018-11-13T09:23:11+01:00] >>>: Clearing all collection > synckeys from the cache. > [25543][2018-11-13T09:23:11+01:00] ERR: Unmatched end tag: > [25543][2018-11-13T09:23:11+01:00] ERR: > [25543][2018-11-13T09:23:11+01:00] O: <Synchronize> > [25543][2018-11-13T09:23:11+01:00] O: <Status> > [25543][2018-11-13T09:23:11+01:00] O: 4 > [25543][2018-11-13T09:23:11+01:00] O: </Status> > [25543][2018-11-13T09:23:11+01:00] O: </Synchronize> > [25543][2018-11-13T09:23:11+01:00] ERR: PROTOCOL ERROR: Missing > closing SYNC tag > [25543][2018-11-13T09:23:11+01:00] INFO: Maximum memory usage for > ActiveSync request: 17825792 bytes. > > The FolderId is set. I cannot find an unmatched end tag in this log. > Please advice. > > Horde Groupware Webmail Edition 5.2.22 > Horde_ActiveSync 2.39.2 > Sony Xperia Android 8.0 E-Mail Client
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