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10/19/25
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Comment on [#14660] support layout customization per queue
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> Whups can be used for many other things than tickets that need to be > tracked. For instance I am using it as a simple docket system for > dossiers that are being processed by various persons in my company. > > Implementations like the indicated would profit much from a little > more customization than is available via hooks and Blocks. In my case > I do not want to bother users with certain tabs ("attachments") and > maybe play a little with element layout and colors . > > My biggest problem is to find a way to separate customization for one > queue from a.) other queues and b.) the official file versions, so I > can still enjoy application updates. > > I suggest a simple official mechanism that allows using a dedicated > rendering PHP file for a queue. The queue name could be passed as GET > argument (e.g. > http://<myserver>/whups/ticket/?id=123&queue=<myqueue>) and if there > is an appropriate rendering file (lib/UI/renderer//myqueue.php) it is > used. Otherwise, the existing rendering file would be employed. > > I concede that this would only be quite rudimentary customization > support; however it would allow people to quickly come up with > renderers for special purposes without compromising system stability. > Prettier renderers might flow back to the project. > >
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