Tickets :: Comment on [#14004] Error 500 in communicating with ActiveSync server/unmatched end tag

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Comment	>> Hi, >> >> with some Samsung devices we get some errors. >> >> 2015-06-04T18:32:40+02:00 INFO: [6921] Handling SYNC command. >> 2015-06-04T18:32:40+02:00 INFO: [6921] Checking policykey for device: >> xxx user: xxx >> 2015-06-04T18:32:40+02:00 INFO: [6921] Policykey: 0 verified. >> 2015-06-04T18:32:40+02:00 INFO: [6921] Creating new >> Horde_ActiveSync_SyncCache. >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I <Synchronize> >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I <Folders> >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I <Folder> >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I <SyncKey> >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I 0 >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I </SyncKey> >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I <FolderId> >> 2015-06-04T18:32:40+02:00 DEBUG: [6921] I >> 2015-06-04T18:32:40+02:00 ERR: [6921] Unmatched end tag: >> 2015-06-04T18:32:40+02:00 ERR: >> 2015-06-04T18:32:40+02:00 ERR: Protocol error >> >> same as http://horde.690.n7.nabble.com/syncing-with-Galaxy-S4-td118995.html >> >> mod_security_log: >> --e0d1f66b-B-- >> POST >> /Microsoft-Server-ActiveSync?Cmd=Sync&User=xxx&DeviceId=xxx&DeviceType=SAMSUNGGTN7000 >> HTTP/1.1 >> Authorization: Basic xxx >> MS-ASProtocolVersion: 14.1 >> Connection: keep-alive >> User-Agent: SAMSUNG-GT-N7000/100.40102 >> X-MS-PolicyKey: 0 >> Content-Type: application/vnd.ms-sync.wbxml >> Content-Length: 18 >> Host: xxx >> >> --e0d1f66b-C-- >> jE\OK0R >> --e0d1f66b-F-- >> HTTP/1.1 500 Internal Server Error >> >> --e0d1f66b-C-- are the post values >> >> are this enough infos or do you need more? > > > The answer is the same as in the thread you posted a link to. It's a > broken client request; the FOLDERID tag MUST contain a valid folder > identifier. In this case, the client is sending an empty tag. > > If you are able to obtain a full wiretrace of the connection using a > tool like wireshark, I can look to see exactly what WBXML is being > sent to be sure I'm understanding the issue. Otherwise there is > nothing else I can do. > > FWIW, I have both a stock Note 3 and a stock Galaxy S5 - neither of > which exhibit this behavior. >
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