Tickets :: Comment on [#13711] ActiveSync via Outlook 2013: Empty Mails

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Comment	>> Michael, the developer in charge of this ticket, isn't available til >> the end of the week, as far as I know. In the meantime I did a bit of >> debugging myself. Please follow the procedure, as I did, and let's >> find out what kind of messages (or contact or calendar data) is >> breaking the sync process. >> >> - Delete the account in your Outlook >> - Delete the corresponding ActiveSync device in Horde >> - Enable per device logging in Horde >> - Restart Outlook (as I found out, it has to be restarted. If not, >> then it's not getting a new Sync ID from Horde) >> - Set up a new ActiveSync account in Outlook >> - Take a look at your email folders in Outlook. Some messages will >> most likely get synced, but at some point it stops. Check the content >> of the first message, that is not getting synced. You might see these >> messages in the log file. In my test case it was the sent folder that >> was responsible for at least this one specific problem on the client >> side. Outlook didn't finish the sync process, and started again and >> again syncing the sent folder to that specific point (in my case >> 2014-11-07, 13:10), duplicating every message at every sync on the >> client side. >> >> - The message that interfered with the sync was a vcalendar >> invitation of my client (date 2014-11-07, 13:18), generated by >> Outlook, sent over ActiveSync. >> >> - We saved that message, deleted it from the sent and trash folder. >> Thereafter we had a complete sync. >> >> - I sent the content of said message to Mike. >> > > And then you have no "emptyness" error anymore??
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