Tickets :: Comment on [#13711] ActiveSync via Outlook 2013: Empty Mails

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Comment	> Michael, the developer in charge of this ticket, isn't available til > the end of the week, as far as I know. In the meantime I did a bit of > debugging myself. Please follow the procedure, as I did, and let's > find out what kind of messages (or contact or calendar data) is > breaking the sync process. > > - Delete the account in your Outlook > - Delete the corresponding ActiveSync device in Horde > - Enable per device logging in Horde > - Restart Outlook (as I found out, it has to be restarted. If not, > then it's not getting a new Sync ID from Horde) > - Set up a new ActiveSync account in Outlook > - Take a look at your email folders in Outlook. Some messages will > most likely get synced, but at some point it stops. Check the content > of the first message, that is not getting synced. You might see these > messages in the log file. In my test case it was the sent folder that > was responsible for at least this one specific problem on the client > side. Outlook didn't finish the sync process, and started again and > again syncing the sent folder to that specific point (in my case > 2014-11-07, 13:10), duplicating every message at every sync on the > client side. > > - The message that interfered with the sync was a vcalendar > invitation of my client (date 2014-11-07, 13:18), generated by > Outlook, sent over ActiveSync. > > - We saved that message, deleted it from the sent and trash folder. > Thereafter we had a complete sync. > > - I sent the content of said message to Mike. >
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