Tickets :: Comment on [#13351] Activesync Error 500: FOLDERUPDATE Unmatched end tag FolderHierarchy:ParentId

* Your Email Address
* Spam protection	Enter the letters below: . ..__ .__ __. __ \| \|[__)[ __(__ / ` \|/\\|\| [_./.__)\__.
Comment	>> Well, the problem is that it completely blocks the synchronisation of >> everything else for that account, so the user will stop getting >> emails because of a problem in Notes per example. >> Isn't there a way to let the device know that there is a problem? > > Yes, by sending a HTTP 500 response, which is what we do. > >> In this case, I even recreated the account on the device, but soon >> after the initial sync, the problem was back. I have no idea what is >> causing it. > > I told you what is causing it, your client is sending broken wbxml. > >> I see 3 simlar sync keys in the state table which contain the synckey >> indicated in the logs, each with the sync_folderid set to foldersync. >> Can I just remove them and get the device to resync folders? > > That's what removing the state from the UI does.
Attachment
Watch this ticket