Tickets :: Comment on [#13351] Activesync Error 500: FOLDERUPDATE Unmatched end tag FolderHierarchy:ParentId

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Comment	>>> 2014-07-11T11:27:43+02:00 INFO: [BB1234ABCD] Handling >>> FOLDER[CREATE\|DELETE\|CHANGE] command. >>> 2014-07-11T11:27:43+02:00 DEBUG: [31538] I <FolderHierarchy:FolderUpdate> >>> 2014-07-11T11:27:43+02:00 DEBUG: [31538] I <FolderHierarchy:SyncKey> >>> 2014-07-11T11:27:43+02:00 DEBUG: [31538] I >>> {5394b0ef-ba80-4f73-9261-945f904cae96}2 >>> 2014-07-11T11:27:43+02:00 DEBUG: [31538] I </FolderHierarchy:SyncKey> >>> 2014-07-11T11:27:43+02:00 DEBUG: [31538] I >>> <FolderHierarchy:ServerEntryId /> >> >> ^^^ Your client is sending an empty SERVERENTRYID tag. This is a >> violation of the protocol. This is a REQUIRED value, and it makes >> sense. A FOLDERUPDATE command makes absolutely no sense if the client >> isn't telling the server WHICH folder we are updating. > > Well, the problem is that it completely blocks the synchronisation of > everything else for that account, so the user will stop getting > emails because of a problem in Notes per example. > Isn't there a way to let the device know that there is a problem? > > In this case, I even recreated the account on the device, but soon > after the initial sync, the problem was back. I have no idea what is > causing it. > > I see 3 simlar sync keys in the state table which contain the synckey > indicated in the logs, each with the sync_folderid set to foldersync. > Can I just remove them and get the device to resync folders?
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