Tickets :: Comment on [#12422] Message reply/forward result in an http500 error when using BlackBerry 10 as a client

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Comment	> Problem Description > > When a user attempts to reply to or forward an email using a > Blackberry 10 device it fails. > Using an IMAP client works successfully. > > Summary of issue > > After attempted to reply to an issue the webserver reports an http > 500 error and the horde AS log reports that it was unable to find the > mailbox for the user > > ==> tmp/horde/horde/log/BB22FFFFFF.txt <== > 2013-07-01T19:00:40+00:00 DEBUG: [18133] SMARTREPLY request received > for user testuser > 2013-07-01T19:00:40+00:00 INFO: [18133] Device entry exists for > BB22FFFFFF, updating userAgent and version. > 2013-07-01T19:00:40+00:00 INFO: [18133] Request being handled for > device: BB22FFFFFF Supporting protocol version: 12.1 > 2013-07-01T19:00:40+00:00 ERR: Unable to fetch message: Could not > open mailbox "8a1de8e6". > 2013-07-01T19:00:40+00:00 DEBUG: [18133] O <ComposeMail:SmartReply> > 2013-07-01T19:00:40+00:00 DEBUG: [18133] O <ComposeMail:Status> > 2013-07-01T19:00:40+00:00 DEBUG: [18133] O 121 > 2013-07-01T19:00:40+00:00 DEBUG: [18133] O </ComposeMail:Status> > > ==> /var/log/apache2/domain.com/access.log <== > 192.168.0.100 - testuser [01/Jul/2013:23:00:40 +0400] "POST > /Microsoft-Server-ActiveSync?Cmd=SmartReply&DeviceType=BlackBerry&User=testuser&DeviceId=BB22FFFFFF&SaveInSent=T&CollectionId=8a1de8e6&ItemId=75 HTTP/1.1" 500 576 "-" > "RIM-Z10-STL100-3/10.1.0.1720" > > > note* I can reproduce this 100% of the time when. > new sent mail from the Blackberry works fine, it is only replies fail. > Other Acitvesync devices work fine for this user. > > Environment Details > > horde version 5.1.2.git (did a pull this afternoon) > dovecot IMAPd > >
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