Tickets :: Comment on [#11754] ActiveSync won't push new emails to mobile device

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Comment	> Hi Michael, > >> Any further debugging of ActiveSync traffic would require the full >> synclog - from device pairing to problem development, as the actual >> problem often occurs before the symptoms present. > > sorry for taking my time - I wanted to already use your updated code > (last weekend), to have a clean & simple test case, and data I could > send you without too much disclosure. > > The attached trace covers the following: > > - I removed all ActiveSync devices via H5 admin web interface > - I removed all ActiveSync configurations from my test device (HP > Pre3, WebOS) > - I have a test account (INBOX contained 5 read messages) > > - The ActiveSync account was configured on the mobile device > 2012-12-12, 16:59 CET > - The system was given some hours to create a stable sync basis > - at 2012-12-12, 22:30 CET, a test email was sent to the test account > (and was visible via that test user's H5 IMP) > > The message never made it to the mobile device. > > We have had Apache restarts during that test window because of "Base > lambda function for closure not found" errors, just for reference: > > Wed Dec 12 17:00:40 CET 2012: restarting Apache2 web server > Wed Dec 12 18:46:38 CET 2012: restarting Apache2 web server > Wed Dec 12 20:02:45 CET 2012: restarting Apache2 web server > Wed Dec 12 21:39:26 CET 2012: restarting Apache2 web server > Wed Dec 12 22:47:23 CET 2012: restarting Apache2 web server > Wed Dec 12 22:56:25 CET 2012: restarting Apache2 web server > Wed Dec 12 23:11:45 CET 2012: restarting Apache2 web server > Wed Dec 12 23:11:48 CET 2012: restarting Apache2 web server > Wed Dec 12 23:11:51 CET 2012: restarting Apache2 web server > Wed Dec 12 23:11:54 CET 2012: restarting Apache2 web server > Wed Dec 12 23:11:56 CET 2012: restarting Apache2 web server > Wed Dec 12 23:27:00 CET 2012: restarting Apache2 web server > > With earlier tests on a different account, sometimes and after days > some email updates made it to the device. I'll keep the trace running > and will check from time to time if the test email got synced to the > device. If I happen to identify that case in the trace, I can append > the according trace section here if you'd like. > > Oh, and a test appointment I created a few minuted ago got synced to > the device just nicely. My INBOX, as displayed on the mobile device, > is still empty though.
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