Tickets :: Comment on [#11754] ActiveSync won't push new emails to mobile device

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Comment	> >> Something that caught my eye in that log file - I have various "ERR:" >> entries, usually a pointer to trouble: >> >> 2012-11-25T14:22:39+00:00 ERR: Unmatched content: >> 2012-11-25T14:22:39+00:00 ERR: Array > > Normal, and harmless. > >> 2012-11-25T14:22:44+00:00 ERR: Changes detected in sync_cache during >> wait interval, exiting without updating cache. > > This means that more than one process is syncing the same collection > at the same time. So the current process dies, letting the first > process complete. This can sometimes occur when you explicitly > trigger a sync on the device while it is already PINGing. > >> 2012-11-25T14:43:26+00:00 ERR: Incrementing counter, we saw this >> synckey before. > > This means that, for whatever reason, the device did not receive > and/or understand the response to it's last request, so it is > repeating the request. We count the number of times this happens to > prevent infinite sync loops. > >> 2012-11-25T14:53:39+00:00 ERR: [5199] State gone, PING terminating >> and forcing a SYNC: > > This means that the current syncState has been removed, as would > happen when you remove the device from Horde (or manually from the > DB). > >> 2012-11-25T15:08:28+00:00 ERR: [5323] PING terminating: Empty synckey >> for INBOX > > This is similar error to the above error that occurs when the state > is removed during a running PING. > > >> Most of these appear several times, but not necessarily in a specific >> pattern. > > Without more information, it's impossible to tell what is wrong. The > error messages above can all be attributed to normal/expected > behavior. > >
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