Tickets :: Comment on [#766] Whups as Helpdesk

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Comment	> Hi there: > > In many places,The bug tracking system is very similar to a customer > service tracking system. > > First,customer would like to know what is the situation of my ticket is. > > Second,history is good and always welcome for customer . > > Third,Who handle my problem ? > > > > However ,Most of customer's question within personel information > should not be public and search able by other customers. > > > > In such situation,the search scope for guest should be restricted. > > If someone wanna WHUPS act as a service tracking system.My opion will > be :To see their own ticket,the guest MUST provides ticket number > and mail address that shown in the received notification message.
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