Tickets :: Comment on [#1857] Permissions on states

Search Results: 13 of 574 [ <<First <Prev Next> Last>> ] [ Return to Search Results ]

* Your Email Address
* Spam protection	Enter the letters below: .__.. ,. .. ..__ \| \| \./ \|\/\|\|\/\|[__) \|__\| \| \| \|\| \|[__)
Comment	> Is it possible to set permissions on states of tickets? > > > > I want to, for example, have default states of unconfirmed, assigned, > accepted, cancelled and resolved, but do not want users to be able to > have the "assigned" or "accepted" options when creating a ticket. > Currently, i can create a ticket, and assign it to whoever > responsible people are, as well as set it to accepted. > > > > I would like to keep the assigned and accepted states, but would like > to only have these accessible by the responsible person. (i.e. a user > creates a ticket, notification goes to responsible person(s), who can > then assign / accept tickets). > >
Attachment
Watch this ticket