Tickets :: Comment on [#10487] HTML/Text Signature

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Comment	> First off, see Ticket #10798. This is exactly one of the issues I > mentioned below. And it is an example of something that cannot be > fixed reliably. Pretty much cements that signatures need to be moved > out of the compose window. (Or, at the least, it means you have to > choose between multiple sigs and having the signature in the compose > window. This is really not a close case - multiple sigs is way more > important and useful to the largest number of users.) > > I don't really care what other MUA's do. Especially desktop clients > - they can do more funky things in terms of protecting blocks of text > in their compose window box. We don't have that option - javascript > event handling of textboxes is not foolproof (and I neither want to > write nor maintain this kind of code). And we don't have direct > control over the HTML input because that is handled internally by > fckeditor. This is simply a limitation of the browser features > available to us. The easiest, cleanest, and fool-proof solution is > to remove all signatures from the compose window. > > STILL not buying the "user may forget" what they put into their > signature argument. I have yet to hear a credible argument about > why you would want to change a signature. Signatures are meant to > contain contact information. If you are regularly adding/altering > your signature, THIS IS NOT A SIGNATURE - you instead want some sort > of template functionality. > > I don't necessarily think the principle of least surprise applies > here. We already perform modifications on outgoing text (e.g. > converting to multipart/related; trailer hook), so the message that > is being sent is not the same as the message the user sees in the > compose window anyway. As previously mentioned, a user can not > possibly be "surprised" by text that they created. > > And in many practical uses, people don't want to see these > signatures. Some signatures may be very long (especially in > professional firms that want to put all sort of disclaimer > information in there). We don't have a giant compose entry window - > adding signature information is a waste of space that is better used > for the important part of the e-mail - the actual content. > > In real word usage, a signature would be comparable to letterhead. I > can't think of anybody that would cross out information in the > letterhead to update it. If the letterhead information is incorrect, > you would use a different piece of paper.
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