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5/16/25
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Comment on [#6414] Check state permissions on ticket creation
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>> if they can then go and update the ticket to the new state, why do > >> you want to force them to use two steps? > > > > I'm not wanting to force them to two steps. On my system, I have 3 > ticket states (unconfirmed, assigned, accepted) that are available to > regular authenticated users when they create a ticket. The default > state is uncomfirmed. Guest users can only create a ticket with > "unconfirmed" as the state. Their should be a way to force > authenticated users to use the default state defined for the ticket > type.
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