Is it possible to set permissions on states of tickets?
I want to, for example, have default states of unconfirmed, assigned,
accepted, cancelled and resolved, but do not want users to be able to
have the "assigned" or "accepted" options when creating a ticket.
Currently, i can create a ticket, and assign it to whoever responsible
people are, as well as set it to accepted.
I would like to keep the assigned and accepted states, but would like
to only have these accessible by the responsible person. (i.e. a user
creates a ticket, notification goes to responsible person(s), who can
then assign / accept tickets).
State ⇒ Accepted
vs. logged in - but I can definitely see a need to make it more
flexible.
State ⇒ New
Priority ⇒ 1. Low
Type ⇒ Enhancement
Summary ⇒ Permissions on states
Queue ⇒ Whups
I want to, for example, have default states of unconfirmed, assigned,
accepted, cancelled and resolved, but do not want users to be able to
have the "assigned" or "accepted" options when creating a ticket.
Currently, i can create a ticket, and assign it to whoever responsible
people are, as well as set it to accepted.
I would like to keep the assigned and accepted states, but would like
to only have these accessible by the responsible person. (i.e. a user
creates a ticket, notification goes to responsible person(s), who can
then assign / accept tickets).