Tickets :: [#703] Whups fails badly trying to assign a responsible user

6.0.0-alpha12

6/11/25

Summary	Whups fails badly trying to assign a responsible user
Queue	Whups
Type	Bug
State	Resolved
Priority	3. High
Owners
Requester	rod (at) morison (dot) biz
Created	10/16/2004 (7543 days ago)
Due
Updated	10/21/2004 (7538 days ago)
Assigned
Resolved	10/16/2004 (7543 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

10/21/2004 05:03:51 AM	rod (at) morison (dot) biz	Comment #4 New Attachment: whupserror.gif	Reply to this comment
The error is still very cryptic, and I've been searching for what backend config would be calling out my email certs, and can't find a likely suspect. The handling could definitely be better here...still can't add a responsible user to a queue!

10/16/2004 02:55:41 AM	Chuck Hagenbuch	Comment #3 State ⇒ Resolved	Reply to this comment
actually, you haven't configured your auth backend correctly. but cvs should handle this more gracefully now.

10/16/2004 12:25:05 AM	rod (at) morison (dot) biz	Comment #2 New Attachment: whups-permissions.gif	Reply to this comment
Additional bad stuff happens when trying to administer permissions for the queue. See whups-permissions.gif

10/16/2004 12:22:59 AM		New Attachment: whups.gif

10/16/2004 12:22:42 AM		New Attachment: priorities.gif

10/16/2004 12:22:19 AM		New Attachment: states.gif

10/16/2004 12:21:09 AM	rod (at) morison (dot) biz	Comment #1 State ⇒ Unconfirmed Priority ⇒ 3. High Type ⇒ Bug Summary ⇒ Whups fails badly trying to assign a responsible user Queue ⇒ Whups	Reply to this comment
- Just installed whups from CVS head. - Run sql setup & copied conf/*.php files. - Went to whups configuration screen. - Added 1 extra state and 1 extra priority on initial config (see states.gif and priorities.gif). - Went to Tickets->Admin page. - Created a queue. - Clicked link "Edit the users responsible for this queue". - Got the ugly whups.gif page, with multiple errors, and I'm show-stopped from adding responsibles to queues.