Tickets :: [#643] WHUPS,not only bug but also a service tracking system

Summary	WHUPS,not only bug but also a service tracking system
Queue	Whups
Type	Enhancement
State	Rejected
Priority	2. Medium
Owners
Requester	david (at) tmv (dot) gov (dot) tw
Created	09/27/2004 (7667 days ago)
Due
Updated	11/15/2004 (7618 days ago)
Assigned
Resolved	11/15/2004 (7618 days ago)
Milestone
Patch	No

11/15/2004 04:08:41 PM	Jan Schneider	Comment #3 State ⇒ Rejected	Reply to this comment
Further discussion should take place in ticket 766.

10/06/2004 09:01:41 AM	david (at) tmv (dot) gov (dot) tw	Comment #2	Reply to this comment
The "service tracking system" seems has another name called "request tracking system".

09/27/2004 03:48:49 PM	david (at) tmv (dot) gov (dot) tw	Comment #1 State ⇒ New Priority ⇒ 2. Medium Type ⇒ Enhancement Summary ⇒ WHUPS,not only bug but also a service tracking system Queue ⇒ Whups	Reply to this comment
In many places,The bug tracking system is very similar to a customer service tracking system. First,customer would like to know what is the situation of my ticket is. Second,history is good and always welcome for customer . Third,Who handle my problem ? However ,Most of customer's question within personel information should not be public and search able by other customers. In such situation,the search scope for guest should be restricted. If someone wanna WHUPS act as a service tracking system.My opion will be :To see their own ticket,the guest MUST provides ticket number and mail address that shown in the received notification message.