What I'm planning on doing at some point is making Whups's default 
view a per-user configurable portal-type ui, with blocks for 
quicksearches, assigned tickets, requested tickets, queue summaries 
(with links to view that queue), search, etc.



Outside the scope of this ticket, though, and I agree with Jan, so 
this is staying resolved.

OK; I was just thinking along the lines of having "Tickets" 
immediately to the right of "My Tickets"; with one pre-defined 
(configurable) search criteria, and being allowed to select this as 
the initial view for Whups.

I think this could be easily achieved with immediately assigning new 
tickets and using My Tickets. At least this is how we do it most times 
on bugs.horde.org.



But you can easily create a custom menu entry with config/menu.php and 
pass the quicksearch parameters as GET values in the URL.

Being able to select the initial view of Whups is nice; from people 
testing Whups here, I'm getting the question as to why there is no 
simple way to get an overview of tickets without doing a search 
(manually).



I.e. they'd like a "My tickets" that is "All tickets" (or an 
automatically activated search, given a quicksearch parameter perhaps).



As it is now, one has to click on "Whups", "Search" (if that is not 
the default view), click on a quicksearch and then go.. for a helpdesk 
with many tickets, there'll be a lot of "clicking" to stay in tune.