6.0.0-alpha12
6/1/25

[#6226] notification mail of created tickets do not have attribute values
Summary notification mail of created tickets do not have attribute values
Queue Whups
Type Bug
State Resolved
Priority 1. Low
Owners Horde Developers (at) , mrubinsk (at) horde (dot) org
Requester a-dinc (at) hotmail (dot) de
Created 02/07/2008 (6324 days ago)
Due
Updated 02/24/2008 (6307 days ago)
Assigned 02/12/2008 (6319 days ago)
Resolved 02/23/2008 (6308 days ago)
Milestone
Patch No

History
02/24/2008 11:12:33 PM Chuck Hagenbuch Comment #5 Reply to this comment
also when doing more then one changes on attributes in the history
those changes are all inserted one by one. wouldn"t it be better to
have it like in the core attributes to combine the changes of the
custom attributes into one single history entry?
Sure, but that's a separate thing - please open a new enhancement 
ticket for it.
02/24/2008 11:12:22 AM a-dinc (at) hotmail (dot) de Comment #4 Reply to this comment
also when doing more then one changes on attributes in the history 
those changes are all inserted one by one. wouldn"t it be better to 
have it like in the core attributes to combine the changes of the 
custom attributes into one single history entry?
02/24/2008 11:08:14 AM a-dinc (at) hotmail (dot) de Comment #3 Reply to this comment
notifications of attribute changes do work, but whether the history 
nor the mail notification show the attributes values, instead it shows 
the value id"s like this:





DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED.



Ticket URL: https://akif.dinc.org/whups/ticket/?id=108

-----------------------------------------------------------------------

  Ticket             | 1/08

  Updated By         | Akif <a-dinc@hotmail.de>

  Summary            | sasdfas

  Queue              | intern

  Type               | intern

-State              | Unconfirmed

+State              | Accepted

  Priority           | 1. Low

-Customer           | 1

+Customer           | 2

  Customer Type      | 1

-Owners             | Akif

+Owners             | anygroup

-----------------------------------------------------------------------
02/23/2008 07:32:15 PM Michael Rubinsky Comment #2
Assigned to Michael Rubinsky
State ⇒ Resolved
Reply to this comment
02/12/2008 10:57:27 AM Jan Schneider Assigned to Horde DevelopersHorde Developers
State ⇒ Assigned
 
02/07/2008 07:32:49 AM a-dinc (at) hotmail (dot) de Comment #1
Priority ⇒ 1. Low
Type ⇒ Bug
Summary ⇒ notification mail of created tickets do not have attribute values
Queue ⇒ Whups
State ⇒ Unconfirmed
Reply to this comment


Notifications, which are sent out by email when tickets are created do 
not have the added custom attribute values.

When doing an update of this ticket the send mail then contains these 
attributes.

Example Email Notification:

Ticket-URL: https://adm.dinc.org/boz/whups/ticket/?id=17

-----------------------------------------------------------------------

  Ticket               | 17

  Erstellt Von         | Akif Dinc <akif@dinc.org>

  Zusammenfassung      | Ticket Attribute Test

  Warteschlange        | Kunde

  Typ                  | 8D-Report

  Status               | Unbestätigt

  Priorität            | 1. Niedrig

  MR-Nr.               |

  Fahrzeugtyp          |

  Baugruppe            |

  Zuständige           |

-----------------------------------------------------------------------

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