Changes have been made in Git for this ticket:

Add configuration option to include an attachment link only (Request #7615).

  2 files changed, 35 insertions(+), 9 deletions(-)
http://git.horde.org/horde-git/-/commit/4c914f13babdade6bf4bf03b68ec9e482c1c45cd

Changes have been made in Git for this ticket:

Send uploaded attachments with notification messages (Request #7615).

  2 files changed, 36 insertions(+), 1 deletions(-)
http://git.horde.org/horde-git/-/commit/fd9fd5ccc9fe8644ec5d1d0b175dee8e02f39984

Yes, and as an alternative it should be possible to "link" the 
attachment in the same way IMP does, so that the receiver can download 
the file, using the provided url, without authenticating himself (if 
the VFS module is enabled).

In this context, it makes much more sense to me. But it should be 
configurable then.

This is good anyway and I supposed it was already in place, indeed.



But I'll try to expose a different point of view to reiterate the 
original request:



assume we've a private queue (accessible just to internal staff) where 
customers can interact ONLY via email (using mail-filter.php). The 
ticket's owner will be our customer (who sent the "opening" email) and 
he will receive every update but JUST for that ticket, because he has 
NO ACCOUNT and NO PERMS on the whole queue.



It's a not so uncommon use of a ticket system.



This is why I asked for the ability to send uploaded file attached to 
the email sent to the ticket's owner.



How can the http(s) link could be useful to him and to us, in order to 
let him receive an attachment?

Have we to drop a separate email attaching a file, instead of choose 
to send it directly through whups?



Do You find it reasonable if seen under this context?

Makes much more sense to me than sending (potentially large) 
attachments around.

Instead, how about we just provide links to all attachments in the 
notification emails.

It should be great if the email notification (expecially to the 
ticket's owner) could be include the new attachment (if uploaded). 
Something like a flag that the updater can set (or not) to let the 
system know that the upcoming attachment should be mailed along with 
the standard ticket information, or an additional select option in the 
whups setup.



I think it should be not so hard to code; horde already have an 
"addAttachment" function to build emails with file attached, that's 
not the same as whups own "addAttachment" class.