I screwed up on my cut and paste in the previous comment.



I finally figured out that it is using the current user ID for all 
assigned emails.  I logged in as cmorando@casasponti.net aftering 
giving admin permisions to this user.  I then assigned the "cambio" 
queue to aodria@casasponti.net and got the following messege from whups:



Se ha añadido a aodria@casasponti.net <cmorando@casasponti.net> a los 
encargados de "cambio"

                            ....................................   
^^^^^^^^^^^^^^^^^^



Notifications  will obviously  be sent to cmorando@casasponti.net 
rather that aodria@casasponti.net as desired.



Now to find where the userid or mail address is being added dynamically.



The database is fine.



3          aodria@casasponti.net



  It has to be configuration.

I finally figured out that it is using the current user ID for all 
assigned emails as en:

Se ha añadido a aodria@casasponti.net <cmorando@casasponti.net> a los 
encargados de "cambio"

where I logged in as cmorando@casasponti.net and assigned the 
"cambios" queue to aodria@casasponti.net.  The email will obviously be 
sent to cmorando@casasponti.net.



Now I have to figure out where that is being assigned.

To make very long and unproductive story as short as possible, I will 
not include all the history but the most recent discovery.



I am still suffering with this and after starting with all new - 
database, programs, configuration - it was ok for a bit but is doing 
it again.  I'm convenced that the problem isn' t whups but somewhere 
else.  I am now thinking it has to do with turba and my ldap 
configuration.  For example, when I look at a ticket that has been 
assigned to three people, it shows up as:



Owners          Edwin L (dot) Culp <eculp (at) casasponti (dot) net>, 
rrodriguez (at) casasponti (dot) net <eculp (at) casasponti (dot) 
net>, smartinez (at) casasponti (dot) net <eculp (at) casasponti (dot) 
net>



With my email enclosed with <> after each assignee but the database 
for the same ticket shows:



2          user:eculp@casasponti.net

2         user:rrodriguez@casasponti.net

2         user:smartinez@casasponti.net



which is correct.



after making a comment the email is sent as per the following maillog:



-------------------------- first ------------------------------------

Jul 30 06:26:15 casasponti courierd: 
started,id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h

ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net>

Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=none, 
wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1

Jul 30 06:26:15 casasponti courierlocal: 
id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2456,success: 
Messa

ge delivered.

------------------------------ second ----------------------------

Jul 30 06:26:15 casasponti courierd: completed,id=00130C6A.48904FD7.0000704C

Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=Wed Jul 
30 07:15:45 2008, wakeup time=Wed Jul 30 06:42:30 2008, 
queuedelivering=2, inprogress=



Jul 30 06:26:15 casasponti courierd: 
newmsg,id=00130CEB.48904FD7.00007054: dns; localhost (localhost 
[127.0.0.1])

Jul 30 06:26:15 casasponti courierd: 
started,id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h

ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net>

Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=none, 
wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1

Jul 30 06:26:15 casasponti courierlocal: 
id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2448,success: 
Messa

ge delivered.

---------------------------- third ---------------------------

Jul 30 06:26:15 casasponti courierd: 
started,id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h

ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net>

Jul 30 06:26:15 casasponti courierd: Waiting.  shutdown time=none, 
wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1

Jul 30 06:26:15 casasponti courierlocal: 
id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2460,success: 
Messa



I just noticed that the owners cannot be deleteded form the queue even 
though the option exists.  That could be a bug.  I had to delete them 
manually from the whups_ticket_owners table.



I added three users and DIDNOT include myself and got the following results:



aodria@casasponti.net <eculp@casasponti.net>, 
rrodriguez@casasponti.net <eculp@casasponti.net>, 
smartinez@casasponti.net <eculp@casasponti.net> added to those 
responsible for "PontiNet"



That will again send all the emails to me.  This has to be a 
configuration error but I still have no idea where.



IMO, the above pretty well rules out turba.



I'm not expecting help just hope that something that I have shown here 
will turn on a light.



Thanks.

  > but please don't open duplicate tickets.



Sorry, I'm not sure if I should close this one.  In the meantime, to 
try and narrow down the problem, I have erased the installed framework 
in pear and in the cvs co, all the whups tables, and the whups co and 
have done new checkouts of all, reconfigured whups, and reinstalled 
the new framework just to eliminate anything stale.  The problem still 
persists.  I am now going to do the same with horde and turba, 
especially hooks to try and find any old configurations that are 
causing the problem.  I am going to use this ticket to keep a registry 
of what I have done and for any suggestions that anyone might have.



Testing after the above display's the same as the screenshot, but I 
happened to du a mysqldump and found that the database is correct:

    LOCK TABLES `whups_queues_users` WRITE;

    /*!40000 ALTER TABLE `whups_queues_users` DISABLE KEYS */;

    INSERT INTO `whups_queues_users` VALUES \

       
(1,'aodria@casasponti.net'),(1,'eculp@casasponti.net'),(1,'rrodriguez@casasponti.net');

    /*!40000 ALTER TABLE `whups_queues_users` ENABLE KEYS */;

    UNLOCK TABLES;

The display still shows eculp@casasponti.net three times.  Little by 
little, I plan to erase module by module and build all new 
configurations until I find the problem.

This is an exact duplicate of your old ticket that no one else was 
ever able to reproduce. If you can help someone reproduce it, great, 
but please don't open duplicate tickets.

When assigning people responsible for a new queue,  I select them from 
the dropdown and then when saved, my email is repeated once for each 
assignment.  A screen shot is at



http://encontacto.net/SHARE/TicketAssignment.png



I use ldap for user and auth but all is well on those fronts.  I had 
this before but lost my patience with it and just quit using whups.   
This time I'm going to take it to the end even though I have a hard 
time believing it myself.



Thanks,