Tickets :: [#5975] missing ticket state permissions

6.0.0-beta1

7/20/25

Summary	missing ticket state permissions
Queue	Whups
Type	Enhancement
State	Duplicate
Priority	1. Low
Owners
Requester	komanek (at) natur (dot) cuni (dot) cz
Created	12/07/2007 (6435 days ago)
Due
Updated	06/11/2008 (6248 days ago)
Assigned
Resolved	06/11/2008 (6248 days ago)
Milestone
Patch	No

06/11/2008 11:28:28 PM	Jan Schneider	Comment #3 State ⇒ Duplicate	Reply to this comment
When user has a right to create a new ticket, he automatically gets the right to choose a ticket state - there seems to be no permisson type to allow/disable this, so any user can for example create a new ticket which claims to be in assigned or accepted state. I think the new ticket should be Unassigned or New only before it is changed by the queue admin. This is a duplicate of request #1857. In addition, there seems to be no mechanism to automaticaly assign new tickets to persons or group of persons with admin rights to the queue, right ? This can be done now with the ticket update hook. An example hook would be nice though.

12/13/2007 03:25:36 PM	Jan Schneider	State ⇒ Accepted

12/08/2007 04:15:26 AM	Chuck Hagenbuch	Comment #2	Reply to this comment
In addition, there seems to be no mechanism to automaticaly assign new tickets to persons or group of persons with admin rights to the queue, right ? Right.

12/08/2007 04:14:55 AM	Chuck Hagenbuch	Type ⇒ Enhancement State ⇒ New Priority ⇒ 1. Low

12/07/2007 04:19:56 PM	komanek (at) natur (dot) cuni (dot) cz	Comment #1 Priority ⇒ 1. Low Type ⇒ Bug Summary ⇒ missing ticket state permissions Queue ⇒ Whups State ⇒ Unconfirmed	Reply to this comment
When user has a right to create a new ticket, he automatically gets the right to choose a ticket state - there seems to be no permisson type to allow/disable this, so any user can for example create a new ticket which claims to be in assigned or accepted state. I think the new ticket should be Unassigned or New only before it is changed by the queue admin. In addition, there seems to be no mechanism to automaticaly assign new tickets to persons or group of persons with admin rights to the queue, right ? Thanks, David Komanek