Tickets :: [#13198] Cannot delete email using Activesync

6.0.0-beta1

7/21/25

Summary	Cannot delete email using Activesync
Queue	Synchronization
Queue Version	Git master
Type	Bug
State	No Feedback
Priority	1. Low
Owners
Requester	thomas.michel (at) vermessung-michel (dot) de
Created	05/21/2014 (4079 days ago)
Due
Updated	06/07/2014 (4062 days ago)
Assigned	05/21/2014 (4079 days ago)
Resolved	06/07/2014 (4062 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

06/07/2014 09:04:10 PM	thomas (dot) michel (at) vermessung-michel (dot) de	Comment #10	Reply to this comment
Hi, I sadly can't reproduce it any more. I deleted the hooks file as I did not need it any more and everything started working again. [Show Quoted Text - 16 lines][Hide Quoted Text] Hi, sounds exactly like the problem I had. Do you use a custom hooks.php? I did to allow separate calendars on my android devices (it's supported from 4.4.0 but Horde does mark the devices with a forced multiplexed bitmask of 15 which disables it). Strange thing is, I only changed the forced multiplex bitmask in hooks.php. The second thing I noticed I could not see any subolders in my mail account any more. Removing hooks.php solved the problem immediately. This is very strange. There is nothing about multiplexing that affects the mail handling code. Are you sure there were no php errors in the hooks file? No extraneous whitespace before or after the php tags?

06/07/2014 08:17:10 PM	mail-bug (dot) horde (dot) org (at) till-wiese (dot) de	Comment #9	Reply to this comment
Hey, I saw you changed the state to "No Feedback". As much as it applies to me, I'm waiting for Android 4.4.3 for the Moto G. I tested the .APKs already and it seems, I now can delete items from the Inbox. I'll give further feedback as soon as 4.4.3 is officially released for the Moto G and I could install and test it. Greetings m3adow

06/07/2014 07:57:32 PM	Michael Rubinsky	State ⇒ No Feedback

05/28/2014 01:43:29 PM	Michael Rubinsky	Comment #8	Reply to this comment
[Show Quoted Text - 11 lines][Hide Quoted Text] Hi, sounds exactly like the problem I had. Do you use a custom hooks.php? I did to allow separate calendars on my android devices (it's supported from 4.4.0 but Horde does mark the devices with a forced multiplexed bitmask of 15 which disables it). Strange thing is, I only changed the forced multiplex bitmask in hooks.php. The second thing I noticed I could not see any subolders in my mail account any more. Removing hooks.php solved the problem immediately. This is very strange. There is nothing about multiplexing that affects the mail handling code. Are you sure there were no php errors in the hooks file? No extraneous whitespace before or after the php tags?

05/28/2014 01:41:05 PM	Michael Rubinsky	Comment #7	Reply to this comment
[Show Quoted Text - 13 lines][Hide Quoted Text] Hey, I think I got a similar or even the same Problem. Here are the stats of my test device: Moto G, 4.4.2 Stock Rom, using Stock "E-Mail"-App v4.4.2-1 Here's the synclog: http://pastebin.com/x7EC6TJT What happens? When deleting the Mail on my device I shortly see it in the Trash Folder before reappearing in my Inbox. Your log shows the exact same thing, and you are also using the same base Android version, 4.4.2 (KitKat), which is known to have a broken ActiveSync implementation.

05/28/2014 01:39:00 PM	Michael Rubinsky	Comment #6	Reply to this comment
[Show Quoted Text - 12 lines][Hide Quoted Text] 2014-05-21T20:55:32+02:00 INFO: [16220] Handling MoveItems command. 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:Moves> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:Move> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:SrcMsgId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I 4749 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:SrcMsgId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:SrcFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I Fb8412628 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:SrcFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:DstFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:DstFldId> ^^^ Your device is not sending ANY DstFldId value. This is supposed to contain the folderid of the destination mailbox i.e., the Trash folder if this is for a deletion. [Show Quoted Text - 10 lines][Hide Quoted Text] 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:Move> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:Moves> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:Moves> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:Response> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:SrcMsgId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O 4749 2014-05-21T20:55:32+02:00 DEBUG: [16220] O </Move:SrcMsgId> 2014-05-21T20:55:32+02:00 ERR: [16220] Horde_ActiveSync_Collections::getBackendIdForFolderUid failed because folder was not found in cache. ^^^ This error is a result of not finding the destination mailbox, since your client never sent it.

05/28/2014 08:50:53 AM	thomas (dot) michel (at) vermessung-michel (dot) de	Comment #5	Reply to this comment
Hi, sounds exactly like the problem I had. Do you use a custom hooks.php? I did to allow separate calendars on my android devices (it's supported from 4.4.0 but Horde does mark the devices with a forced multiplexed bitmask of 15 which disables it). Strange thing is, I only changed the forced multiplex bitmask in hooks.php. The second thing I noticed I could not see any subolders in my mail account any more. Removing hooks.php solved the problem immediately. Regards, Tom. [Show Quoted Text - 13 lines][Hide Quoted Text] Hey, I think I got a similar or even the same Problem. Here are the stats of my test device: Moto G, 4.4.2 Stock Rom, using Stock "E-Mail"-App v4.4.2-1 Here's the synclog: http://pastebin.com/x7EC6TJT What happens? When deleting the Mail on my device I shortly see it in the Trash Folder before reappearing in my Inbox.

05/27/2014 08:37:44 PM	mail-bug (dot) horde (dot) org (at) till-wiese (dot) de	Comment #4	Reply to this comment
Hey, I think I got a similar or even the same Problem. Here are the stats of my test device: Moto G, 4.4.2 Stock Rom, using Stock "E-Mail"-App v4.4.2-1 Here's the synclog: http://pastebin.com/x7EC6TJT What happens? When deleting the Mail on my device I shortly see it in the Trash Folder before reappearing in my Inbox.

05/21/2014 07:01:44 PM	thomas (dot) michel (at) vermessung-michel (dot) de	Comment #3	Reply to this comment
Hi, the device is Android 4.4.2 Omnirom (Cyanogenmod based), On the device I see the mail I delete for a short period in the Trash folder, then it re-appears in the Inbox. This I can see in the horde log: 2014-05-21T20:54:58+02:00 INFO: [15005] Maximum memory usage for ActiveSync request: 6306512 bytes. 2014-05-21T20:55:26+02:00 INFO: [16220] Horde_Core_ActiveSync_Driver::authenticate() attempt for tmichel 2014-05-21T20:55:26+02:00 INFO: [16220] MOVEITEMS request received for user tmichel 2014-05-21T20:55:26+02:00 INFO: [16220] Device entry exists for ANDROIDC237957621, updating userAgent and version. 2014-05-21T20:55:32+02:00 INFO: [16220] Request being handled for device: ANDROIDC237957621, Supporting protocol version: 14.1, Using Horde_ActiveSync v2.16.1 2014-05-21T20:55:32+02:00 INFO: [16220] Handling MoveItems command. 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:Moves> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:Move> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:SrcMsgId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I 4749 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:SrcMsgId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:SrcFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I Fb8412628 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:SrcFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I <Move:DstFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:DstFldId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:Move> 2014-05-21T20:55:32+02:00 DEBUG: [16220] I </Move:Moves> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:Moves> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:Response> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:SrcMsgId> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O 4749 2014-05-21T20:55:32+02:00 DEBUG: [16220] O </Move:SrcMsgId> 2014-05-21T20:55:32+02:00 ERR: [16220] Horde_ActiveSync_Collections::getBackendIdForFolderUid failed because folder was not found in cache. 2014-05-21T20:55:32+02:00 ERR: Folder not found in cache. 2014-05-21T20:55:32+02:00 DEBUG: [16220] O <Move:Status> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O 1 2014-05-21T20:55:32+02:00 DEBUG: [16220] O </Move:Status> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O </Move:Response> 2014-05-21T20:55:32+02:00 DEBUG: [16220] O </Move:Moves> 2014-05-21T20:55:32+02:00 INFO: [16220] Maximum memory usage for ActiveSync request: 5648572 bytes. 2014-05-21T20:55:33+02:00 INFO: [16220] Horde_Core_ActiveSync_Driver::authenticate() attempt for tmichel 2014-05-21T20:55:33+02:00 INFO: [16220] SYNC request received for user tmichel 2014-05-21T20:55:33+02:00 INFO: [16220] Device entry exists for ANDROIDC237957621, updating userAgent and version. 2014-05-21T20:55:35+02:00 INFO: [16220] Request being handled for device: ANDROIDC237957621, Supporting protocol version: 14.1, Using Horde_ActiveSync v2.16.1 2014-05-21T20:55:35+02:00 INFO: [16220] Handling SYNC command. 2014-05-21T20:55:35+02:00 INFO: [16220] Checking policykey for device: ANDROIDC237957621 user: tmichel 2014-05-21T20:55:35+02:00 INFO: [16220] Stored key: 1183893899 2014-05-21T20:55:35+02:00 INFO: [16220] Policykey: 1183893899 verified. 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <Synchronize> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <Folders> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <Folder> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <SyncKey> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I {537a6d46-6dc4-4dd0-8b8b-4a03c0a80102}41 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </SyncKey> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <FolderId> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I Fb8412628 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </FolderId> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <DeletesAsMoves> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I 1 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </DeletesAsMoves> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <GetChanges /> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <WindowSize> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I 10 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </WindowSize> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <Options> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <FilterType> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I 3 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </FilterType> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <AirSyncBase:BodyPreference> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <AirSyncBase:Type> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I 2 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </AirSyncBase:Type> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I <AirSyncBase:TruncationSize> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I 200000 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </AirSyncBase:TruncationSize> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </AirSyncBase:BodyPreference> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </Options> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </Folder> 2014-05-21T20:55:35+02:00 INFO: [16220] Obtaining collection class of Email for collection id Fb8412628 2014-05-21T20:55:35+02:00 INFO: [16220] Collection added to collection handler: collection: INBOX, synckey: {537a6d46-6dc4-4dd0-8b8b-4a03c0a80102}41. 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </Folders> 2014-05-21T20:55:35+02:00 DEBUG: [16220] I </Synchronize> 2014-05-21T20:55:35+02:00 INFO: [16220] Clearing all collection synckeys from the cache. 2014-05-21T20:55:35+02:00 INFO: Have syncable collections I can attach full log file if needed.

05/21/2014 02:01:36 PM	Michael Rubinsky	Summary ⇒ Cannot delete email using Activesync

05/21/2014 02:00:08 PM	Michael Rubinsky	Comment #2 State ⇒ Feedback	Reply to this comment
Works fine here with current code. What client? What, exactly, happens when the email is attempted to be deleted? Sync log?

05/21/2014 12:27:45 PM	thomas (dot) michel (at) vermessung-michel (dot) de	Comment #1 State ⇒ Unconfirmed Patch ⇒ No Milestone ⇒ Queue ⇒ Synchronization Summary ⇒ Cannot delet emails per Activesync Type ⇒ Bug Priority ⇒ 1. Low	Reply to this comment
Since upgrading our Horde installation to 5.2.0 alpha 1, users are not able to delete emails via activesync anymore. Also, email folders cannot be seen on the client devices.