Summary | ActiveSync: Creation of Subfolders in OL2013 results in apache crash |
Queue | Synchronization |
Queue Version | Git master |
Type | Bug |
State | Resolved |
Priority | 1. Low |
Owners | mrubinsk (at) horde (dot) org |
Requester | patrick (at) spamreducer (dot) eu |
Created | 05/08/2014 (4090 days ago) |
Due | |
Updated | 05/14/2014 (4084 days ago) |
Assigned | 05/09/2014 (4089 days ago) |
Resolved | 05/14/2014 (4084 days ago) |
Github Issue Link | |
Github Pull Request | |
Milestone | |
Patch | No |
However, this has nothing to do with this ticket's issue so please use
the mailing list for further support.
http://www.horde.org/mail/ contains a list of all available mailing lists.
In the SQL table "horde_prefs" there are saved all user preferences;
in detail the "pref_name" = "identities" holds this informations (the
BLOB value):
Example:
a:1:{i:0;a:7:{s:16:"default_identity";i:0;s:9:"from_addr";s:16:"admin@pronet.biz";s:8:"fullname";s:26:"Administrator
(Pronet.biz)";s:2:"id";s:18:"Standardidentität";s:10:"identities";s:6:"a:0:{}";s:10:"properties";N;s:8:"location";s:0:"";}}
a:1:{i:0;a:7:{ = begin of string (??)
s:16:"default_identity";
-->s:16: = "its following a string with length 16"
-->"default_identity"; = string with length 16
i:0; = ??
s:9:"from_addr";
-->s:9: = "its following a string with length 9"
-->"from_addr"; = string with length 9
.... and so on ....
But could you give me (or better mail me) the description of this
"field descriptors"? (eg. a:1:{i:0; or i:0;)?
Thanks!
The same was for "Trash" folder to work.
Would it possible to automate the following:
- Setting of Identity
-> Setting: "Global Preferences/Personal Information/Your full name"
-> Setting: "Global Preferences/Personal Information/The default
e-mail address to use with this identity"
- Delete messages to Trash
-> Setting: "Preferences for Mail/Deleting and Moving
Messages/Move deleted messages to your Trash mailbox instead of
marking them as deleted in the current mailbox"
-> Setting the appropriate foldername (folder will be created by dovecot)
Probably we have to write our own script/hook for postfixadmin?
Can you give us an SQL table description where we can find this user
data so we can test some codings..
We are working as service provider and we would like to roll out
hundreds of clients automatically.. (after testing Horde from A to Z..)
Its practically impossible to tell our customers all this steps to do
on first use..
Thanks!
Assigned to Michael Rubinsky
New Attachment: log.tar.gz
Updated to "GIT version" 5.2.0-git, Horde_ActiveSync 2.14.2
Creation of folders works in git version.. there is a bug in official
release installable via pear.
Now next problem:
On sending mail this error occures: "ERR: No from address provided."
Any help?
Thanks!
configs, so the system must give same results as yours.
have a english copy of OL2013?
Debugging to file gave us no result, isn't it?
a consultant.
dovecot or cyrus?
configs, so the system must give same results as yours.
this with no results. It's impossible for me to fix the issue if I
can't reproduce it. If this is a high priority for your
organization, you could consider hiring a Horde consultant to try
and trace this directly on your system.
(this 100 users are just a small ammount of all; they are let's say
"beta tester", but this is a strong "bug")..
You have tested it on your server, isn't it?
Could you give me your setup configurations? Are you working with
dovecot or cyrus? A Debian based system?
It should be possible for us to install a testmachine with same
configs, so the system must give same results as yours.
We have tried creating subfolders via IMAP directly, there is no issue..
Very strange in my eyes..
Sorry if I'm a bit tense..
Thanks to you Micheal!
I could try it tomorrow if you could give me precise install guide..
(i'm not practice in installing from sources..)
production system and (2) this is not recommended for people not
familiar with working with git and/or familiar with php in general.
comlaining about this issue now..
with no results. It's impossible for me to fix the issue if I can't
reproduce it. If this is a high priority for your organization, you
could consider hiring a Horde consultant to try and trace this
directly on your system.
Sorry, but we need a quick fix because we have a hundred users
comlaining about this issue now..
Thank you again!
report? Your log indicates otherwise.
There is no possibility to set this option on ticket creation..
How to install from git?
I could try it tomorrow if you could give me precise install guide..
(i'm not practice in installing from sources..)
Thanks!
report? Your log indicates otherwise.
New Attachment: F351ED9084B54377860A388B86C57226_first_connect.txt
See attached log for a new account.
Server configured like follows:
/etc/dovecot/conf.d/10-mail.conf
----------------------------------------------------------
namespace inbox {
type = private
separator = /
inbox = yes
subscriptions = yes
}
mail_plugins = $mail_plugins quota listescape
----------------------------------------------------------
/etc/dovecot/conf.d/15-lda.conf
----------------------------------------------------------
lda_mailbox_autosubscribe = yes
protocol lda {
mail_plugins = $mail_plugins quota sieve listescape
}
----------------------------------------------------------
/etc/dovecot/conf.d/15-mailboxes.conf
----------------------------------------------------------
namespace inbox {
mailbox Drafts {
auto = subscribe
special_use = \Drafts
}
mailbox Junk {
auto = subscribe
special_use = \Junk
}
mailbox Trash {
auto = create
special_use = \Trash
}
mailbox Sent {
auto = subscribe
special_use = \Sent
}
mailbox "Sent Messages" {
special_use = \Sent
}
mailbox "Archiv" {
special_use = \Archive
auto=subscribe
}
}
----------------------------------------------------------
I don't know wher to look elsewhere..
Note: OL 2013 is in German (just in case it matters)
2014-05-09T17:08:02+00:00 INFO: [8788] Creating new folder uuid for
INBOX/new_folder: Fd5aa86e5
Looks like an issue with your IMAP configuration. My guess is it's
something wacky with your namespace settings. I.e., not an ActiveSync
issue.
030ED0E030B34737BA968AA9BFCCD1F6 state for user patrick@spamreducer.eu.
2014-05-09T17:08:02+00:00 INFO: [8788]
Horde_ActiveSync_State_Sql::deleteSyncCache(030ED0E030B34737BA968AA9BFCCD1F6,
patrick@spamreducer.eu)
Did you explicitly delete the client pairing from Horde?
New Attachment: trace.tgz
- Updated (this night) the whole server to Ubuntu Ubuntu 14.04
(kernel: 3.13.0-24-generic)
- Dovecot 2.2.9
- Updated M$-Office 2013 to 15.0.4569.1503
Now when I create a Subfolder its created double..
And when a Email is deleted its doubled in Trash folder..
I have to recreate OL profile (delete profile on PC, delete any data
list *.pst) and resynch, then the second copy of folder has gone.
Could it be a Problem with OL2013?
Trace for you in appendix.
issues regarding dovecot namespace and inbox subfolders, I just setup
a fresh Ubuntu 14.04 VM with the DEFAULT dovecot setup and this also
worked perfectly.
OL telling horde to create the folder called "SubEmpty":
2014-05-09T10:08:27-04:00 DEBUG: [21971] I <FolderHierarchy:FolderCreate>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I <FolderHierarchy:SyncKey>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I
{536cdfe1-0f8c-45a2-85c8-032dc0a80160}2
2014-05-09T10:08:27-04:00 DEBUG: [21971] I </FolderHierarchy:SyncKey>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I <FolderHierarchy:ParentId>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I F958df506
2014-05-09T10:08:27-04:00 DEBUG: [21971] I </FolderHierarchy:ParentId>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I <FolderHierarchy:DisplayName>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I SubEmpty
2014-05-09T10:08:27-04:00 DEBUG: [21971] I </FolderHierarchy:DisplayName>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I <FolderHierarchy:Type>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I 12
2014-05-09T10:08:27-04:00 DEBUG: [21971] I </FolderHierarchy:Type>
2014-05-09T10:08:27-04:00 DEBUG: [21971] I </FolderHierarchy:FolderCreate>
The response from Horde, indicating it was successfully created:
2014-05-09T10:08:27-04:00 DEBUG: [21971] O <FolderHierarchy:FolderCreate>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O <FolderHierarchy:Status>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O 1
2014-05-09T10:08:27-04:00 DEBUG: [21971] O </FolderHierarchy:Status>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O <FolderHierarchy:SyncKey>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O
{536cdfe1-0f8c-45a2-85c8-032dc0a80160}3
2014-05-09T10:08:27-04:00 DEBUG: [21971] O </FolderHierarchy:SyncKey>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O <FolderHierarchy:ServerEntryId>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O F6021fc5e
2014-05-09T10:08:27-04:00 DEBUG: [21971] O </FolderHierarchy:ServerEntryId>
2014-05-09T10:08:27-04:00 DEBUG: [21971] O </FolderHierarchy:FolderCreate>
The folder shows up both in Horde and OL without any extra folders or loops.
State ⇒ Feedback
Priority ⇒ 1. Low
Priority ⇒ 3. High
State ⇒ Unconfirmed
New Attachment: outlook-new-folder.log
Patch ⇒ No
Milestone ⇒
Queue ⇒ Synchronization
Summary ⇒ ActiveSync: Creation of Subfolders in OL2013 results in apache crash
Type ⇒ Bug
we have encountert the following problem:
The scenario in details:
- In Outlook a new folder is created below INBOX (Since german OL,
it is called 'Posteingang'); -->foldername = "testfolder"
- half a second later in Outlook the folder "testfolder" is shown,
and also a second folder called "testfolder [1]"
From this moment on, the Mailserver (Horde) is going to create a
endless loop between Horde and Mailclient (Outlook).
I have attached you some logfiles..
Have you an idea how to resolve this?
We are really in trouble, since our customer is using subfolders like
on Exchange server..
Hopefully its not a problem like Ticket [#12945] ActiveSync: Deleting
one email in Outlook 2013 results in two mails in Outlook 2013 trash
folder
Sorry for my bad English..