Tickets :: [#12475] do not send mails if queue email address is not set

6.0.0-beta1

11/8/25

Summary	do not send mails if queue email address is not set
Queue	Whups
Queue Version	3.0.0RC1
Type	Bug
State	Not A Bug
Priority	1. Low
Owners
Requester	samuel.wolf (at) wolf-maschinenbau (dot) de
Created	07/18/2013 (4496 days ago)
Due
Updated	07/19/2013 (4495 days ago)
Assigned	07/18/2013 (4496 days ago)
Resolved	07/19/2013 (4495 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

07/19/2013 06:28:34 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #9	Reply to this comment
Wait, are you talking about notifications when new tickets are Yes I mean the notification of a new ticket which is not assigned at this point. created, or when assigned tickets are changed? The latter should only If the ticket is assigned only the involved users get the notification, thats correct. notify the assigned users of course.

07/19/2013 06:03:34 PM	Jan Schneider	Comment #8	Reply to this comment
Wait, are you talking about notifications when new tickets are created, or when assigned tickets are changed? The latter should only notify the assigned users of course.

07/19/2013 06:00:47 PM	Jan Schneider	Comment #7	Reply to this comment
Thanks for your off-list explanation, but this is the correct behavior. The queue email address sets the sender of notification messages. It doesn't have anything to do with who receives messages. Is there a way to stop this notifications or send it so a single email address? No.

07/19/2013 05:45:12 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #6	Reply to this comment
Thanks for your off-list explanation, but this is the correct behavior. The queue email address sets the sender of notification messages. It doesn't have anything to do with who receives messages. Is there a way to stop this notifications or send it so a single email address?

07/19/2013 05:23:02 PM	Jan Schneider	Comment #5 State ⇒ Not A Bug	Reply to this comment
Thanks for your off-list explanation, but this is the correct behavior. The queue email address sets the sender of notification messages. It doesn't have anything to do with who receives messages.

07/18/2013 01:55:08 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #4	Reply to this comment
I'm confused. Do mean if the queue email is set or if it is not set? Sorry, first the queue email was not set and I create the bug report. Then I set the queue email address and whups send the mails anyway to all queue users.

07/18/2013 01:46:14 PM	Jan Schneider	Comment #3 State ⇒ Feedback	Reply to this comment
I'm confused. Do mean if the queue email is set or if it is not set?

07/18/2013 01:40:24 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #2	Reply to this comment
Whups send as well a mail to all queue users if the queue mail address is set! That was not in the older version (<3.0.0RC1) and confused my user.

07/18/2013 01:24:09 PM	samuel (dot) wolf (at) wolf-maschinenbau (dot) de	Comment #1 Priority ⇒ 1. Low Type ⇒ Bug Summary ⇒ do not send mails if queue email address is not set Queue ⇒ Whups Milestone ⇒ Patch ⇒ No State ⇒ Unconfirmed	Reply to this comment
If queue email address is not set, whups should not send a mail to all queue users.