Tickets :: [#12013] Activesync - Email syncing stops working

6.0.0-beta1

7/26/25

Summary	Activesync - Email syncing stops working
Queue	Horde Framework Packages
Queue Version	Git master
Type	Bug
State	Resolved
Priority	2. Medium
Owners	mrubinsk (at) horde (dot) org
Requester	Klaus.Steinberger (at) physik (dot) uni-muenchen (dot) de
Created	02/02/2013 (4557 days ago)
Due
Updated	02/02/2013 (4557 days ago)
Assigned
Resolved	02/02/2013 (4557 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

02/02/2013 07:48:59 PM	Michael Rubinsky	Comment #3 Assigned to Michael Rubinsky State ⇒ Resolved Priority ⇒ 2. Medium	Reply to this comment
Fixed in just released packages of ActiveSync and Core. Essentially all the commits listed here: http://lists.horde.org/archives/commits/2013-February/018085.html

02/02/2013 03:44:48 PM	Klaus (dot) Steinberger (at) physik (dot) uni-muenchen (dot) de	Comment #2	Reply to this comment
Additional information: Syncing starts again working with preference changed to mark as deleted instead of moving to trash!

02/02/2013 03:29:13 PM	Klaus (dot) Steinberger (at) physik (dot) uni-muenchen (dot) de	Comment #1 Priority ⇒ 3. High Patch ⇒ No Milestone ⇒ Queue ⇒ Horde Framework Packages Summary ⇒ Activesync - Email syncing stops working Type ⇒ Bug State ⇒ Unconfirmed	Reply to this comment
Email Syncing stops working with imap error. The following happens: - The active Sync client tries to delete messages which are already deleted on the imap server from this point on, no new messages will be shown on the active sync client. Reason of this situation: Often there is an UMTS connection problem (e.g. the UMTS network of some providers in germany is very crowded). The active sync client has no connection because network is switched off ... Then during an access with another imap client (e.g. thunderbird) inbox is cleaned up. Now after reconnetion the active sync client tries to remove messages which are already removed, and refuses to sync now. The following sync log could be observed during this situation: 2013-02-02T16:13:27+01:00 INFO: [10635] Horde_Core_ActiveSync_Driver::authenticate() attempt for Klaus.Steinberger@Physik.Uni-Muenchen.de 2013-02-02T16:13:27+01:00 DEBUG: [10635] SYNC request received for user Klaus.Steinberger@Physik.Uni-Muenchen.de 2013-02-02T16:13:27+01:00 DEBUG: [SAMSUNG1359585048378456] loadDeviceInfo: Klaus.Steinberger@Physik.Uni-Muenchen.de 2013-02-02T16:13:27+01:00 INFO: Request being handled for device: SAMSUNG1359585048378456 Supporting protocol version: 12.1 2013-02-02T16:13:27+01:00 INFO: [10635] Handling SYNC command. 2013-02-02T16:13:27+01:00 DEBUG: [SAMSUNG1359585048378456] Checking policykey for device: 0 user: Klaus.Steinberger@Physik.Uni-Muenchen.de 2013-02-02T16:13:27+01:00 DEBUG: Policykey: 0 verified. 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Synchronize> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Folders> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Folder> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <SyncKey> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I {50f68036-3d10-4780-b549-74b700000000}246 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </SyncKey> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <FolderId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I INBOX 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </FolderId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <DeletesAsMoves /> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <GetChanges /> 2013-02-02T16:13:27+01:00 INFO: Possible unmatched content (peeking or empty tag?) 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <WindowSize> 2013-02-02T16:13:27+01:00 INFO: Possible unmatched content (peeking or empty tag?) 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 100 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </WindowSize> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Options> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <FilterType> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 1 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </FilterType> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <AirSyncBase:BodyPreference> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <AirSyncBase:Type> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 2 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </AirSyncBase:Type> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <AirSyncBase:TruncationSize> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 5120 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </AirSyncBase:TruncationSize> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </AirSyncBase:BodyPreference> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Options> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Commands> 2013-02-02T16:13:27+01:00 DEBUG: Obtaining folder INBOX class from sync_cache: Email 2013-02-02T16:13:27+01:00 DEBUG: [10635] Initializing state for collection: INBOX, synckey: {50f68036-3d10-4780-b549-74b700000000}246 2013-02-02T16:13:27+01:00 DEBUG: [10635] Loading state for synckey {50f68036-3d10-4780-b549-74b700000000}246 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Remove> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <ServerEntryId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 185337 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </ServerEntryId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Remove> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Remove> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <ServerEntryId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 185322 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </ServerEntryId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Remove> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <Remove> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I <ServerEntryId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I 184436 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </ServerEntryId> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Remove> 2013-02-02T16:13:27+01:00 DEBUG: [10635] I </Commands> 2013-02-02T16:13:28+01:00 DEBUG: [10635] Horde_Core_ActiveSync_Driver::moveMessage(INBOX, [185337,185322,184436], Trash) 2013-02-02T16:13:28+01:00 ERR: Der E-Mail-Server hat einen IMAP-Fehler gemeldet. It doesn't help to remove sync status!