Tickets :: [#10392] Dimp Inbox won't load for 1 user

6.0.0-beta1

7/6/25

Summary	Dimp Inbox won't load for 1 user
Queue	DIMP
Queue Version	FRAMEWORK_3
Type	Bug
State	Not A Bug
Priority	1. Low
Owners
Requester	it (at) jakobylaw (dot) com
Created	07/27/2011 (5093 days ago)
Due
Updated	07/28/2011 (5092 days ago)
Assigned
Resolved	07/27/2011 (5093 days ago)
Github Issue Link
Github Pull Request
Milestone
Patch	No

07/28/2011 05:59:33 PM	it (at) jakobylaw (dot) com	Comment #7	Reply to this comment
[Show Quoted Text - 11 lines][Hide Quoted Text] The other way to fix is to identify the message that is breaking the imap module, and then manually remove that message from the user's data store. This is actually a Kolab Server on Ubuntu. I will try at the Kolab forum. I have been moving folders out of the profile all morning, but still cannot login to webmail. From Outlook or Thunderbird, everything is fine. \ <<Solved Apparently>> IN CASE ANYONE ELSE HAS A SIMILAR ISSUE: - I wound up increasing the Memory Limits in my php.ini files. - On kolab it was : - /kolab/etc/apache/php.ini - /kolab/etc/kolab/templates/php.ini.template - /kolab/etc/apache/apache-php.ini - /kolab/etc/php/php.ini Don't know exactly which one did the trick, didn't have time to nail it down. - Restarted all services, and my webmail works again. Yay! Hope that fixes it for good.

07/27/2011 09:21:23 PM	it (at) jakobylaw (dot) com	Comment #6	Reply to this comment
The other way to fix is to identify the message that is breaking the imap module, and then manually remove that message from the user's data store. This is actually a Kolab Server on Ubuntu. I will try at the Kolab forum. I have been moving folders out of the profile all morning, but still cannot login to webmail. From Outlook or Thunderbird, everything is fine.

07/27/2011 09:18:26 PM	Michael Slusarz	Comment #5	Reply to this comment
The other way to fix is to identify the message that is breaking the imap module, and then manually remove that message from the user's data store.

07/27/2011 09:17:31 PM	Michael Slusarz	Comment #4 State ⇒ Not A Bug	Reply to this comment
This is not a Horde/IMP bug then. If you isolate the problem, report it to the PHP folks.

07/27/2011 09:13:56 PM	it (at) jakobylaw (dot) com	Comment #3	Reply to this comment
Almost certainly this: http://wiki.horde.org/FAQ/Admin/Troubleshoot/IMP#toc14 There most likely is a message in that user's mailbox that is causing PHP's imap module to segfault. Ok, I do see several of these: [Wed Jul 27 15:10:12 2011] [notice] child pid 22170 exit signal Segmentation fault (11) [Wed Jul 27 15:10:12 2011] [notice] child pid 22178 exit signal Segmentation fault (11) [Wed Jul 27 15:10:17 2011] [notice] child pid 22180 exit signal Segmentation fault (11) [Wed Jul 27 15:10:17 2011] [notice] child pid 22188 exit signal Segmentation fault (11) I will try to enable debug, and set the core file.

07/27/2011 08:50:34 PM	Michael Slusarz	Comment #2 Priority ⇒ 1. Low	Reply to this comment
Almost certainly this: http://wiki.horde.org/FAQ/Admin/Troubleshoot/IMP#toc14 There most likely is a message in that user's mailbox that is causing PHP's imap module to segfault.

07/27/2011 08:16:23 PM	it (at) jakobylaw (dot) com	Comment #1 Priority ⇒ 3. High Type ⇒ Bug Summary ⇒ Dimp Inbox won't load for 1 user Queue ⇒ DIMP Milestone ⇒ Patch ⇒ No New Attachment: Dimp_error.jpg State ⇒ Unconfirmed	Reply to this comment
Since today, I have 1 user who's webmail is broke. All other users are fine. Upon successful login, you can do nothing. Clicking on any button, takes you to a blank page. The errors 'generating message list' is continuously shown, and eventually it shows a 'no connection to server error'. I need to know troubleshooting or how to fix this single user's problem, as he is the boss!