Summary | Ticket State list on new ticket form in empty |
Queue | Whups |
Queue Version | 1.0-RC1 |
Type | Bug |
State | Not A Bug |
Priority | 1. Low |
Owners | |
Requester | kkruger (at) tecs-company (dot) com |
Created | 07/15/2008 (6176 days ago) |
Due | 07/22/2008 (6169 days ago) |
Updated | 07/16/2008 (6175 days ago) |
Assigned | 07/15/2008 (6176 days ago) |
Resolved | 07/16/2008 (6175 days ago) |
Github Issue Link | |
Github Pull Request | |
Milestone | |
Patch | No |
That seems to be it, and thank you for the prompt reply.
I think I am starting to understand how these are specifically associated.
All those extra entries, which can be many, can give a person a lot of
flexibility,...
Given that we can no longer manage our (growing) work load on paper
any more, I think I'll go with it, and we also have a customer
interested in doing the same.
We really appreciate the help.
Best Regards,....
Klaus
1) You have states/priorites etc... configured in config/conf.php.
This is done via Administration->Setup->Whups->Default_*
2) You have properly setup the default states/priorities for each
ticket type, in each queue. This one is done via:
the "Admin" link within Whups -> Edit Queue -> Edit Types tab ->
then select the ticket type to edit in the drop down menu etc....
Priority ⇒ 1. Low
Type ⇒ Bug
Summary ⇒ Ticket State list on new ticket form in empty
Due ⇒ 07/22/2008
Queue ⇒ Whups
Milestone ⇒
Patch ⇒ No
State ⇒ Unconfirmed
I have downloaded the latest Whups so that we can evaluate it for
possible use for us as well as possible use at a customer site.
It seems That no matter what I do in administration setup for Wpuds, I
cannot seem to get 'default states' and 'default priorities' list
boxes to populate and cannot find further ideas in lists or google
that takes me further.
Maybe I am missing something, but I played around with the
whups_states and whups_priorities tables in pgsql, and actually got a
dropdown list in priorities only, but could never get anything into
the 'default states' dropdown.
My install is Centos 5.2, but using latest horde groupware (from
horde.org) and then added Whups. I am using standard rpms for this
os, except for horde (which are latest)
The driver settings seem to connect to postgresql (custom localhost
etc) but to no avail.
I wonder if this is broken,...
Klaus