Tickets :: Comment on [#9827] attachments are not shown for this message

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Comment	>> In that example, I agree that it's not great to show the user those >> images as attachments, but what's the actual harm or user frustration >> caused by it, as opposed to not being able to find a file that an >> email claims is attached? > > Because I end up viewing a message that has 10 formatting images in > the unviewable part and that message now shows 10 attachments. So as > a user, if I see a message with 10 attachments, there is going to be > some sort of (substantial) time penalty to go through and determine > whether those attachments are legitimate or not. This is > unacceptable especially since, as mentioned previously, this example > represents 99% of the messages received vs. the broken message that > is the subject of this ticket which 1 broken e-mail client is sending. > > The default behavior must remain the way it is. I am all for finding > a way to workaround this behavior without destroying the user > experience in the vast majority of messages received. > > Displaying all message parts needs to be implemented for dimp, > notwithstanding anything in this ticket. So that solves the problem > partially since the attachment will be accessible. However, it does > not indicate that there may be an attachment. > > As much as it pains me to say it... I am thinking that we ARE going > to need to do MUA-sniffing to fix this. I am thinking that this > sniffing can be accomplished in a status box rather than > automatically adding the attachments to the list. E.g. for messages > received from Apple Mail, if an attachment is found within an > unviewable alternative part, a yellow box will be displayed > indicating that an attachment might be in another part and that the > user should view all message parts to verify. This prevents the > situation above from happening (unwanted attachments polluting the > attachment list) while providing some indication to the user that an > attachment may be available, and the user can factor the context of > the displayed part into their decision as to whether to view all > message parts.
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