Tickets :: Comment on [#6838] When assigning people responsible for a new queue, I select them from the dropdown and then when saved, my email is repeated once for each assignment.

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Comment	> I screwed up on my cut and paste in the previous comment. > > > > I finally figured out that it is using the current user ID for all > assigned emails. I logged in as cmorando@casasponti.net aftering > giving admin permisions to this user. I then assigned the "cambio" > queue to aodria@casasponti.net and got the following messege from > whups: > > > > Se ha añadido a aodria@casasponti.net <cmorando@casasponti.net> a los > encargados de "cambio" > > .................................... > ^^^^^^^^^^^^^^^^^^ > > > > Notifications will obviously be sent to cmorando@casasponti.net > rather that aodria@casasponti.net as desired. > > > > Now to find where the userid or mail address is being added dynamically. > > > > The database is fine. > > > > 3 aodria@casasponti.net > > > > It has to be configuration. > >> I finally figured out that it is using the current user ID for all > >> assigned emails as en: > >> Se ha añadido a aodria@casasponti.net <cmorando@casasponti.net> a >> los encargados de "cambio" > >> where I logged in as cmorando@casasponti.net and assigned the > >> "cambios" queue to aodria@casasponti.net. The email will obviously > >> be sent to cmorando@casasponti.net. > >> > >> Now I have to figure out where that is being assigned. > >> > >>> To make very long and unproductive story as short as possible, I will > >>> not include all the history but the most recent discovery. > >>> > >>> I am still suffering with this and after starting with all new - > >>> database, programs, configuration - it was ok for a bit but is doing > >>> it again. I'm convenced that the problem isn' t whups but somewhere > >>> else. I am now thinking it has to do with turba and my ldap > >>> configuration. For example, when I look at a ticket that has been > >>> assigned to three people, it shows up as: > >>> > >>> Owners Edwin L (dot) Culp <eculp (at) casasponti (dot) net>, > >>> rrodriguez (at) casasponti (dot) net <eculp (at) casasponti (dot) > >>> net>, smartinez (at) casasponti (dot) net <eculp (at) casasponti > >>> (dot) net> > >>> > >>> With my email enclosed with <> after each assignee but the database > >>> for the same ticket shows: > >>> > >>> 2 user:eculp@casasponti.net > >>> 2 user:rrodriguez@casasponti.net > >>> 2 user:smartinez@casasponti.net > >>> > >>> which is correct. > >>> > >>> after making a comment the email is sent as per the following maillog: > >>> > >>> -------------------------- first ------------------------------------ > >>> Jul 30 06:26:15 casasponti courierd: > >>> started,id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > >>> ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > >>> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > >>> wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > >>> Jul 30 06:26:15 casasponti courierlocal: > >>> id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2456,success: > >>> Messa > >>> ge delivered. > >>> ------------------------------ second ---------------------------- > >>> Jul 30 06:26:15 casasponti courierd: >>> completed,id=00130C6A.48904FD7.0000704C > >>> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=Wed Jul > >>> 30 07:15:45 2008, wakeup time=Wed Jul 30 06:42:30 2008, > >>> queuedelivering=2, inprogress= > >>> > >>> Jul 30 06:26:15 casasponti courierd: > >>> newmsg,id=00130CEB.48904FD7.00007054: dns; localhost (localhost > >>> [127.0.0.1]) > >>> Jul 30 06:26:15 casasponti courierd: > >>> started,id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > >>> ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > >>> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > >>> wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > >>> Jul 30 06:26:15 casasponti courierlocal: > >>> id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2448,success: > >>> Messa > >>> ge delivered. > >>> ---------------------------- third --------------------------- > >>> Jul 30 06:26:15 casasponti courierd: > >>> started,id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > >>> ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > >>> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > >>> wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > >>> Jul 30 06:26:15 casasponti courierlocal: > >>> id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2460,success: > >>> Messa > >>> > >>> I just noticed that the owners cannot be deleteded form the queue > >>> even though the option exists. That could be a bug. I had to delete > >>> them manually from the whups_ticket_owners table. > >>> > >>> I added three users and DIDNOT include myself and got the following >>> results: > >>> > >>> aodria@casasponti.net <eculp@casasponti.net>, > >>> rrodriguez@casasponti.net <eculp@casasponti.net>, > >>> smartinez@casasponti.net <eculp@casasponti.net> added to those > >>> responsible for "PontiNet" > >>> > >>> That will again send all the emails to me. This has to be a > >>> configuration error but I still have no idea where. > >>> > >>> IMO, the above pretty well rules out turba. > >>> > >>> I'm not expecting help just hope that something that I have shown > >>> here will turn on a light. > >>> > >>> Thanks. > >> > >
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