Tickets :: Comment on [#6838] When assigning people responsible for a new queue, I select them from the dropdown and then when saved, my email is repeated once for each assignment.

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Comment	> I finally figured out that it is using the current user ID for all > assigned emails as en: > > Se ha añadido a aodria@casasponti.net <cmorando@casasponti.net> a los > encargados de "cambio" > > where I logged in as cmorando@casasponti.net and assigned the > "cambios" queue to aodria@casasponti.net. The email will obviously > be sent to cmorando@casasponti.net. > > > > Now I have to figure out where that is being assigned. > > > >> To make very long and unproductive story as short as possible, I will > >> not include all the history but the most recent discovery. > >> > >> I am still suffering with this and after starting with all new - > >> database, programs, configuration - it was ok for a bit but is doing > >> it again. I'm convenced that the problem isn' t whups but somewhere > >> else. I am now thinking it has to do with turba and my ldap > >> configuration. For example, when I look at a ticket that has been > >> assigned to three people, it shows up as: > >> > >> Owners Edwin L (dot) Culp <eculp (at) casasponti (dot) net>, > >> rrodriguez (at) casasponti (dot) net <eculp (at) casasponti (dot) > >> net>, smartinez (at) casasponti (dot) net <eculp (at) casasponti > >> (dot) net> > >> > >> With my email enclosed with <> after each assignee but the database > >> for the same ticket shows: > >> > >> 2 user:eculp@casasponti.net > >> 2 user:rrodriguez@casasponti.net > >> 2 user:smartinez@casasponti.net > >> > >> which is correct. > >> > >> after making a comment the email is sent as per the following maillog: > >> > >> -------------------------- first ------------------------------------ > >> Jul 30 06:26:15 casasponti courierd: > >> started,id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > >> ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > >> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > >> wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > >> Jul 30 06:26:15 casasponti courierlocal: > >> id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2456,success: > >> Messa > >> ge delivered. > >> ------------------------------ second ---------------------------- > >> Jul 30 06:26:15 casasponti courierd: completed,id=00130C6A.48904FD7.0000704C > >> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=Wed Jul > >> 30 07:15:45 2008, wakeup time=Wed Jul 30 06:42:30 2008, > >> queuedelivering=2, inprogress= > >> > >> Jul 30 06:26:15 casasponti courierd: > >> newmsg,id=00130CEB.48904FD7.00007054: dns; localhost (localhost > >> [127.0.0.1]) > >> Jul 30 06:26:15 casasponti courierd: > >> started,id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > >> ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > >> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > >> wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > >> Jul 30 06:26:15 casasponti courierlocal: > >> id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2448,success: > >> Messa > >> ge delivered. > >> ---------------------------- third --------------------------- > >> Jul 30 06:26:15 casasponti courierd: > >> started,id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > >> ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > >> Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > >> wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > >> Jul 30 06:26:15 casasponti courierlocal: > >> id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2460,success: > >> Messa > >> > >> I just noticed that the owners cannot be deleteded form the queue > >> even though the option exists. That could be a bug. I had to delete > >> them manually from the whups_ticket_owners table. > >> > >> I added three users and DIDNOT include myself and got the following results: > >> > >> aodria@casasponti.net <eculp@casasponti.net>, > >> rrodriguez@casasponti.net <eculp@casasponti.net>, > >> smartinez@casasponti.net <eculp@casasponti.net> added to those > >> responsible for "PontiNet" > >> > >> That will again send all the emails to me. This has to be a > >> configuration error but I still have no idea where. > >> > >> IMO, the above pretty well rules out turba. > >> > >> I'm not expecting help just hope that something that I have shown > >> here will turn on a light. > >> > >> Thanks. > >
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