Tickets :: Comment on [#6838] When assigning people responsible for a new queue, I select them from the dropdown and then when saved, my email is repeated once for each assignment.

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Comment	> To make very long and unproductive story as short as possible, I will > not include all the history but the most recent discovery. > > > > I am still suffering with this and after starting with all new - > database, programs, configuration - it was ok for a bit but is doing > it again. I'm convenced that the problem isn' t whups but somewhere > else. I am now thinking it has to do with turba and my ldap > configuration. For example, when I look at a ticket that has been > assigned to three people, it shows up as: > > > > Owners Edwin L (dot) Culp <eculp (at) casasponti (dot) net>, > rrodriguez (at) casasponti (dot) net <eculp (at) casasponti (dot) > net>, smartinez (at) casasponti (dot) net <eculp (at) casasponti > (dot) net> > > > > With my email enclosed with <> after each assignee but the database > for the same ticket shows: > > > > 2 user:eculp@casasponti.net > > 2 user:rrodriguez@casasponti.net > > 2 user:smartinez@casasponti.net > > > > which is correct. > > > > after making a comment the email is sent as per the following maillog: > > > > -------------------------- first ------------------------------------ > > Jul 30 06:26:15 casasponti courierd: > started,id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > > ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > > Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > > Jul 30 06:26:15 casasponti courierlocal: > id=00130C6A.48904FD7.0000704C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2456,success: > Messa > > ge delivered. > > ------------------------------ second ---------------------------- > > Jul 30 06:26:15 casasponti courierd: completed,id=00130C6A.48904FD7.0000704C > > Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=Wed Jul > 30 07:15:45 2008, wakeup time=Wed Jul 30 06:42:30 2008, > queuedelivering=2, inprogress= > > > > Jul 30 06:26:15 casasponti courierd: > newmsg,id=00130CEB.48904FD7.00007054: dns; localhost (localhost > [127.0.0.1]) > > Jul 30 06:26:15 casasponti courierd: > started,id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > > ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > > Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > > Jul 30 06:26:15 casasponti courierlocal: > id=00130CEB.48904FD7.00007054,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2448,success: > Messa > > ge delivered. > > ---------------------------- third --------------------------- > > Jul 30 06:26:15 casasponti courierd: > started,id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,module=local,host=eculp@casasponti.net!!80!80!/h > > ome/virtual/casasponti.net/eculp!!20000000S,addr=<eculp@casasponti.net> > > Jul 30 06:26:15 casasponti courierd: Waiting. shutdown time=none, > wakeup time=Wed Jul 30 06:42:30 2008, queuedelivering=3, inprogress=1 > > Jul 30 06:26:15 casasponti courierlocal: > id=00130CF1.48904FD7.0000705C,from=<webmaster@casasponti.net>,addr=<eculp@casasponti.net>,size=2460,success: > Messa > > > > I just noticed that the owners cannot be deleteded form the queue > even though the option exists. That could be a bug. I had to delete > them manually from the whups_ticket_owners table. > > > > I added three users and DIDNOT include myself and got the following results: > > > > aodria@casasponti.net <eculp@casasponti.net>, > rrodriguez@casasponti.net <eculp@casasponti.net>, > smartinez@casasponti.net <eculp@casasponti.net> added to those > responsible for "PontiNet" > > > > That will again send all the emails to me. This has to be a > configuration error but I still have no idea where. > > > > IMO, the above pretty well rules out turba. > > > > I'm not expecting help just hope that something that I have shown > here will turn on a light. > > > > Thanks.
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